Technical Service Specialist

Technical Service Specialist – Surface Treatment and Coatings Salary: Competitive and based on experience Location: Long An Keywords: Surface treatment, Coatings, Technical support, Customer collaboration, Problem-solving, Training opportunities, Knowledge sharing, Supportive team environment, Long An

A leading organisation in the chemical industry is seeking a Technical Service Specialist to join their expert team in Long An. This is an exceptional opportunity for you to immerse yourself in the world of surface treatment and coatings, where your technical expertise will directly impact customer satisfaction and product performance. The company is renowned for its commitment to quality, safety, and continuous improvement, offering a supportive environment that values knowledge sharing and professional growth. You will be empowered to collaborate closely with customers, provide hands-on technical support, and contribute to innovative solutions that drive success across diverse industries. With flexible working opportunities and a culture that encourages ongoing learning, this role is perfect for someone who thrives on building relationships, solving complex challenges, and making a tangible difference every day.

• Join a respected leader in the chemical sector, known for its dedication to quality, safety, and employee development, where your contributions are valued and recognised.
• Enjoy flexible working opportunities and access to comprehensive training programmes designed to enhance your technical skills and foster career progression within a collaborative team.
• Work directly with customers in Long An and beyond, providing expert guidance on surface treatment and coatings while building lasting partnerships based on trust and mutual respect.

What you'll do:

As a Technical Service Specialist – Surface Treatment and Coatings based in Long An, you will play a pivotal role in bridging the gap between cutting-edge chemical technology and real-world customer needs. Your days will be filled with meaningful interactions as you visit client sites, offer hands-on support during product trials or troubleshooting sessions, and deliver impactful training that empowers users to achieve outstanding results. By collaborating with both internal colleagues and external partners, you will help shape the future of surface treatment solutions while ensuring every customer receives attentive service tailored to their unique challenges. Success in this position comes from your ability to communicate complex concepts clearly, adapt quickly to evolving situations, and maintain meticulous records that uphold the highest standards of safety and compliance. Your efforts will not only resolve immediate technical issues but also build enduring relationships founded on trust, reliability, and shared success.

• Provide expert technical support to customers on surface treatment and coatings applications, ensuring optimal product performance and customer satisfaction through effective troubleshooting and advice.
• Collaborate closely with sales teams to understand client requirements, deliver tailored solutions, and assist in the introduction of new products or technologies into customer processes.
• Conduct on-site visits to customer facilities in Long An and surrounding areas to assess application conditions, identify potential improvements, and implement best practices for product usage.
• Deliver engaging training sessions for customers and internal teams on the correct use of surface treatment products, promoting safe handling procedures and maximising efficiency.
• Investigate product complaints or performance issues by conducting thorough root cause analyses, preparing detailed reports, and recommending corrective actions that align with company standards.
• Maintain up-to-date technical documentation related to products, applications, safety data sheets, and regulatory compliance requirements to ensure accurate information is always available.
• Participate actively in cross-functional meetings with research and development teams to share field insights that inform future product enhancements or innovations.
• Monitor market trends in surface treatment technologies and competitor activities to provide valuable feedback that supports strategic decision-making within the business.
• Support marketing initiatives by contributing technical content for brochures, presentations, or seminars aimed at educating customers about the benefits of advanced coating solutions.

What you bring:

To excel as a Technical Service Specialist – Surface Treatment and Coatings, you bring a blend of technical acumen honed through hands-on experience in the chemical sector alongside well-developed interpersonal abilities that foster positive connections with clients. Your academic grounding provides confidence when navigating complex scientific principles while your practical approach ensures solutions are always grounded in real-world feasibility. You thrive when sharing knowledge—whether through formal training sessions or informal conversations—and take pride in supporting others’ growth as much as your own. Attention to detail underpins everything you do: from maintaining precise records that meet regulatory standards to crafting clear communications that leave no room for misunderstanding. Adaptability is second nature; you respond calmly when faced with unexpected challenges while remaining focused on achieving outcomes that benefit both customers and colleagues alike. Above all else, your dependability makes you a trusted partner whose input is sought after whenever technical expertise is required.

• Demonstrated experience in providing technical support within the chemical industry or a related field such as coatings or surface treatments is highly desirable for this role.
• A strong educational background in chemistry, materials science, chemical engineering or a similar discipline equips you with the foundational knowledge required for success.
• Excellent interpersonal skills enable you to build rapport with customers from diverse backgrounds while communicating complex information in an accessible manner.
• Proven ability to conduct thorough investigations into product performance issues using analytical thinking combined with practical problem-solving techniques.
• Experience delivering training sessions or workshops demonstrates your capacity for knowledge sharing within both internal teams and external clients.
• Familiarity with health, safety, environmental regulations relevant to chemical handling ensures all activities are conducted responsibly according to best practice guidelines.
• Competence in preparing clear technical documentation including reports, manuals or safety data sheets supports effective communication across multiple stakeholders.
• Willingness to travel regularly within Long An province (and occasionally further afield) reflects your commitment to providing responsive service wherever it is needed most.
• A collaborative mindset allows you to work harmoniously within multidisciplinary teams focused on continuous improvement of products and services.

What sets this company apart:

This organisation stands out as an employer of choice thanks to its unwavering focus on employee wellbeing, professional development opportunities, and inclusive workplace culture. Here you will find a team-oriented environment where collaboration is celebrated at every level—from daily operations through long-term strategic planning. The company invests heavily in ongoing training so staff remain at the forefront of technological advancements within surface treatment and coatings. Flexible working arrangements are available wherever possible because management understands the importance of balancing personal commitments with professional responsibilities. Employees are encouraged to share ideas openly knowing their voices will be heard by approachable leaders who genuinely care about individual progress as well as collective achievement. Whether you are looking for stability or eager for new challenges within a supportive network of knowledgeable peers—this is an ideal place for those who value connection just as much as competence.

What's next:

If you are ready to take your career forward by joining a supportive team where your expertise truly matters—this could be the perfect next step for you!

Apply today by clicking on the link provided—your journey towards making an impact starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.