en

Services

We understand that no two organisations are the same. Find out more about how we've customised our talent solutions to help clients across South East Asia meet their needs.

Read more
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Services

We understand that no two organisations are the same. Find out more about how we've customised our talent solutions to help clients across South East Asia meet their needs.

Read more
About Robert Walters Vietnam

Since our establishment in 2011, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Vietnam.

Learn more

Group Chief Operating Officer

Save job

GROUP CHIEF OPERATING OFFICER Salary: Competitive and based on experience Location: Ho Chi Minh Keywords: Healthcare, Operations, Leadership, Strategic Guidance, Customer Service

An exciting opportunity has arisen for an experienced Group Chief Operating Officer (GCOO) to join a dynamic healthcare group. The successful candidate will be responsible for overseeing the day-to-day operations, ensuring the highest standards of customer service, and driving operational excellence across all departments. This role offers a chance to make a significant impact in a fast-paced environment, with the opportunity to shape processes, solve problems, and manage daily operational challenges.


* Oversee day-to-day operations of a dynamic healthcare group
* Drive operational excellence across all departments
* Opportunity to shape processes and solve operational challenges


What you'll do:


As the Group Chief Operating Officer (GCOO), you will play a pivotal role in shaping the future of our client's healthcare group. Your leadership will ensure efficient service delivery across all departments while fostering a culture of continuous improvement. You will have the opportunity to build, review, and optimize operational processes that enhance efficiency and patient satisfaction. Your problem-solving skills will be crucial in addressing operational issues promptly. You will also oversee customer service functions to ensure high levels of patient satisfaction. Your role will extend to managing retail services within the group, collaborating with finance teams on budget management, and mentoring your team towards excellence.


* Lead and manage the daily operations of the healthcare group, ensuring efficient and effective service delivery across all departments.
* Build, review, and optimize operational processes to enhance efficiency, quality, and patient satisfaction.
* Address and resolve operational issues promptly, ensuring minimal disruption to services.
* Provide strategic direction and guidance to department heads, fostering a culture of continuous improvement and innovation.
* Oversee all customer service functions, ensuring a patient-centric approach and high levels of satisfaction.
* Ensure the proper maintenance and operation of all facilities and equipment, adhering to safety and regulatory standards.
* Manage retail services within the healthcare group, optimizing performance and profitability.
* Collaborate with the finance team to develop and manage budgets, ensuring financial sustainability and growth.
* Mentor and develop a high-performing operations team, promoting a culture of accountability and excellence.


What you bring:


As an ideal candidate for the Group Chief Operating Officer (GCOO) position, you bring along proven experience from a senior operational role within a complex business environment. Your strong business acumen and problem-solving skills will be instrumental in building and optimizing processes, managing daily operational challenges, and driving the healthcare group towards success. Your resilience will enable you to thrive in a fast-paced environment. You have demonstrated leadership skills with a track record of guiding and developing high-performing teams. A bachelor's degree in Business Administration, Healthcare Management or a related field is required, while an MBA or equivalent advanced degree is preferred.


* Proven experience in a senior operational role within a complex business environment, preferably in the healthcare sector.
* Strong business acumen with the ability to build and optimize processes.
* Ability to solve problems and manage day-to-day operational challenges.
* Resilient personality capable of thriving in a fast-paced environment.
* Demonstrated ability to lead, guide, and develop teams.
* Bachelor's degree in Business Administration, Healthcare Management or related field; MBA or equivalent advanced degree preferred.
* Fluency in English.


What sets this company apart:


Our client offers a dynamic and supportive work environment where your contributions are valued and rewarded. They believe in professional development opportunities and offer comprehensive health and wellness benefits. Their culture promotes collaboration, accountability, and excellence.

What's next:


Ready to take the next step in your career? Apply now for this exciting opportunity!


Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: General Management

Focus: General Management

Industry: Pharmaceuticals

Salary: Negotiable

Workplace Type: On-site

Experience Level: Director

Location: Ho Chi Minh City

Job Reference: 32N2O1-07A13BC6

Date posted: 16 January 2025

Consultant: Hang Dao

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.