Operations Head (Retail & FNB)

You'll lead and develop high-performing teams while fostering a culture of empathy, customer focus, and agility. The organization emphasizes cross-functional collaboration and continuous improvement, offering an inclusive work environment committed to professional growth.

Key Responsibilities:

• Shape and implement operational strategies to ensure consistent quality and memorable guest experiences.
• Develop high-performing teams and promote a culture of empathy and collaboration.
• Ensure quality, safety, and service standards through regular audits and process improvements.
• Manage budgets, optimize costs, and engage in strategic planning to drive sales growth.
• Collaborate with departments like Marketing and Supply Chain to introduce productivity-enhancing initiatives.
• Meet sales and profitability goals while managing P&L and supporting cost optimization.
• Enhance customer service by monitoring feedback and addressing issues promptly.

Qualifications:

• Extensive experience in managing large-scale retail or hospitality operations, including multi-site oversight.
• Proven ability to coach managers and develop internal talent pipelines.
• Exceptional interpersonal and communication skills in English.
• Strong analytical abilities for data-driven decision-making.
• Knowledge of industry regulations and standards.
• Collaborative approach to business growth with cross-functional teams.

Why Join Us:
Join a globally recognized brand known for quality experiences. The company is committed to talent development and operational excellence, offering an inclusive culture that values agility, customer focus, and empathy. Enjoy flexible work arrangements, comprehensive training, and mentorship from experienced peers.

Next Steps:
If you're ready to lead and innovate with a renowned brand, apply now to make your mark. We look forward to connecting with driven professionals.