Franchise Operations Director (F&B)

A leading F&B organisation seeks a Franchise Operations Director to drive operational excellence across franchise and owned outlets. You’ll lead system development, ensure brand consistency, and enable rapid scalability while fostering a high-performing team.

Key Responsibilities

• Design and implement SOPs, Franchise Manuals, and playbooks.
• Oversee training, audits, and compliance across all outlets.
• Supervise owned stores as benchmarks for quality and training.
• Guide and develop operations staff, building future leaders.
• Standardise processes to support rapid expansion.
• Collaborate with Marketing, Supply Chain, Finance, HR, and IT.
• Monitor KPIs including cost efficiency, profitability, and readiness for new openings.

What You Bring

• 8–12 years’ experience in F&B, retail, or franchise management.
• Proven success in building and scaling operational systems.
• Strong system thinking, resilience, and leadership skills.
• Experience with compliance, cost efficiency, and scaling metrics.
• Excellent interpersonal skills for coaching and cross-functional collaboration.
• Commitment to inclusive practices and continuous learning.

Why Join

• Inclusive, collaborative culture valuing knowledge sharing.
• Structured training and leadership development.
• Flexible working arrangements.
• Career progression within a forward-thinking, growth-focused organisation.

👉 Apply now to shape the future of F&B franchising while advancing your career.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.