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Franchise Operations Director (F&B)

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A leading F&B organisation seeks a Franchise Operations Director to drive operational excellence across franchise and owned outlets. You’ll lead system development, ensure brand consistency, and enable rapid scalability while fostering a high-performing team.

Key Responsibilities

  • Design and implement SOPs, Franchise Manuals, and playbooks.
  • Oversee training, audits, and compliance across all outlets.
  • Supervise owned stores as benchmarks for quality and training.
  • Guide and develop operations staff, building future leaders.
  • Standardise processes to support rapid expansion.
  • Collaborate with Marketing, Supply Chain, Finance, HR, and IT.
  • Monitor KPIs including cost efficiency, profitability, and readiness for new openings.

What You Bring

  • 8–12 years’ experience in F&B, retail, or franchise management.
  • Proven success in building and scaling operational systems.
  • Strong system thinking, resilience, and leadership skills.
  • Experience with compliance, cost efficiency, and scaling metrics.
  • Excellent interpersonal skills for coaching and cross-functional collaboration.
  • Commitment to inclusive practices and continuous learning.

Why Join

  • Inclusive, collaborative culture valuing knowledge sharing.
  • Structured training and leadership development.
  • Flexible working arrangements.
  • Career progression within a forward-thinking, growth-focused organisation.

👉 Apply now to shape the future of F&B franchising while advancing your career.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: Perm

Specialism: General Management

Focus: General Management

Industry: Retail

Salary: Negotiable

Workplace Type: On-site

Experience Level: Senior Management

Location: Ho Chi Minh City

Job Reference: 86Q0MM-71C3DE0B

Date posted: 15 January 2026

Consultant: Trang Nguyen