Technical Support Engineer
Salary Attractive Package
Location Ho Chi Minh CityFULL_TIME
Consultant Cuong Bui
Date posted 24 April 20192019-04-24 2019-06-23 financial-services Ho Chi Minh City Ho Chi Minh City VN VND 68000000 68000000 68000000 MONTH Robert Walters https://www.robertwalters.com.vn https://www.robertwalters.com.vn/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An excellent Technical Support Engineer job has just opened in a fintech unicorn company in Ho Chi Minh City.
About the Full-stack PHP Developer role:
Technical Support Engineer will join a talented team to monitor and support 64 payment gateways through out 11 countries.
- Monitoring the payment systems and making a quick response to online incidents and driving teams to resolve incidents in a timely manner
- Quickly and accurately assessing the impact of an outrage of a major system or application, and then drive to resolve and conclude the issues
- Building up and optimising the tools/functions to improve monitoring effectiveness and efficiency
- Implementing data analytics to conduct deep investigation and analysis of issues, and proposing solutions according to the analysis findings
- Answer escalated inquiries of specific transactions
- Review and prepare documentation for team training or learning
To be a successful candidate, you should have more than five years' experience in Software Development or debugging/troubleshooting or System Administration.
- Have strong knowledge and skills in SQL, Computer Networking, Database, as well as Programming
- Be familiar with frequently used Linux/Unix commands
- Have good communication skills in English and the ability to communicate effectively with business and technical teams
- Operation experience in sectors of banking or payment institutions is a plus
- Knowledge and experience in data analytics and visualisation is a plus
This company is recognised as a market leader in its field.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Technical Support Engineer job.
Apply today to discuss this new opportunity.