Customer Success Manager
Location Ho Chi Minh City
Consultant Nhi Tran
Date posted 16 July 2018235 Dong Khoi Street District 1 Ho Chi Minh City Robert Walters Vietnam
As a result of ongoing and continued successes regionally and globally, this innovative legal tech start-up is looking for a Customer Success Manager to join their team staffed with talented people from prestigious schools and tech companies.
About the Customer Success Manager role:
As the pioneer of the team, this is a great opportunity for you to grow Customer Success team from the ground up. Reporting directly to the CEO, you will partner with and ensure the long-term growth and success of the customers by building proven value for both sides.
- Optimise the overall customer journey and ensure that all customers are fully engaged and receiving the value that they expect
- Build and maintain strong, long lasting customer relationships
- Collect customer feedback and identify opportunities or risks for the services
- Participate in establishing CSM processes and policies
To succeed in this role, you will need to have excellent customer/account management skill. Considering their business nature and working environment, the successful candidate needs to be independent, intellectually curious with a growth mindset.
- A native or fluent English speaker with proven track records in account management/customer experience management, preferably at a high-growth technology company across SEA region.
- Experience in managing multiple projects and delivering client-focused solutions based on customer needs
- Enjoy working in a fast-paced start-up and open environment
- Highly passionate and interested in new technology
- Detail-oriented with a curious mind that is always open for learning and growing
This organisation works with the top firms in the world and has a set of influential investors backing and supporting them. They drive business results in a dynamic, fun and fast pace with strong commitment to bring the best values of products to consumers. The scope of the offer, the size of the business, the freedom and autonomy to drive your career forward all add up to an awesome place to work.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting job.
Apply today or call me to discuss this new opportunity.