Key Account Manager - Supply Chain

An international supply chain is looking for talent for the position Key Account Manager to expand the business.

About the Key Account Manager Role:

This position includes sales activities to keep good connection with customers and reach target

Key Responsibilities:

• Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
• Manages customer relationship during operational crises and other escalations
• Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
• Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
• Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
• Drives net growth by winning additional and retaining existing business from the customer; increase share of wallet
• Builds extensive coach network in customer’s organisation, gains access to decision makers and spreads the word on the value we have delivered
• Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
• Champions overall customer centricity agenda to drive actions that go beyond responding to CXM
• Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
• Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.
• Champions the overall customer centricity agenda to drive actions that go beyond just responding to CXM
• Drives net growth by winning additional and retaining existing business from the customer; increasing our share of wallet
• Builds extensive coach network in customer’s organisation, gains access to decision makers and spreads the word on the value we have delivered
• Trusts operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
• Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
• Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com

To succeed in this role, you must have good communication skills in English.

Key Requirements:

• Minimum five years experience as key account management in logistic / supply chain industry; or playing role as supply chain management/logistics management/warehouse management in multinational companies
• Good commercial acumen
• Exceptional communication, facilitation and presentation skills at all levels
• Willingness to learn about operations if not experienced in that area
• Fluent in English
• University degree or equivalent education

This leading company needs no introduction and is recognised as the leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.

If you are driven and looking for a new challenge, this is the role for you.

Apply today.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.