Head of Merchant

An exciting Head of Merchant (x1 vacancy) job has arisen in a leading firm in Ho Chi Minh City Vietnam.

About the Head of Merchant Role:

The Head Of Merchant role is responsible for developing on strategy and execution plan to acquire new and maintain the current merchants/ partnerships for the company's service.

Key Responsibilities:

• Own the strategic plan and execute on merchant development, including acquisition, growth and retention for the largest and strategic brands in the market
• Drive market expansion activities with merchants to secure them onboard. Develop and optimise strategies and best practices that drive merchant success and growth
• Own and meet top-line merchant KPIs, e.g. revenue, gross volume, number of merchants and stores, presence in key verticals identified, number of transactions, etc.
• Lead team to identify opportunities, manage and develop proposals/merchant pitches and negotiate new business agreements (e.g. contract clauses, pricing, etc.) as well as enhance existing relationships
• Support the growth of partners transactions by analysing the performance and ideating initiatives such as promos, marketing collaborations, product/process improvements, etc;
• Collaborate with product and tech teams on product features, deployment plan, road-map, payment flow, user experience, etc.
• Cooperate with the marketing team to design merchant-facing initiatives. Conduct rigorous experiments on the effectiveness and efficiency of these initiatives that will inform long term strategy, leveraging both qualitative and qualitative data and merchant insights
• Own weekly, monthly and quarterly reporting on the status of merchant development pipeline to the CEO and Board of Directors

To succeed in this role, you must have good communication skills in English.

Key Requirements:

• Bachelor’s Degree required; masters/post-degree preferred
• Exceptional analytical, quantitative, and conceptual problem-solving skills, combined with good business acumen
• Strong record of leadership in academic, professional, or extracurricular setting
• Strong interpersonal and presentation skills for interacting with prospective merchants.
• Excellent hands-on experience in establishing partnerships with upper/executive management levels of big brands.
• Excellent conflict resolution and team-building skills.
• Sound consultative and solution selling skills with a proven track record
• At least six years of professional experience in partnership development or business development in companies such as start-ups, Mobile/Fintech/Loyalty/ Ecom/ Payment services
• Strong logical thinking, problem-solving skills, communication skills and excellency in presentation skills to propose merchant strategy to BOD.
• Outstanding records of academic and professional achievement
• Ability to work collaboratively and effectively with people at all levels in an organisation
• Entrepreneurial and results-driven

This company is offering a unique opportunity for growth, developing one of the most dynamic markets with huge support from a solid young and dynamic team.

If you are driven and want to take a new step in your career, this is the role for you.

Apply now to lananh.nguyen@robertwalters.com.vn

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.