Customer Service Supervisor
Location Long AnFULL_TIME
Consultant Ngan Thai
Date posted 16 September 20192019-09-16 2019-11-15 manufacturing-and-production Long An Long An VN VND 30000000 40000000 40000000 MONTH Robert Walters https://www.robertwalters.com.vn https://www.robertwalters.com.vn/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Customer Service Supervisor job has become available in a leading manufacturing group based in Long Hau Industrial Park, Long An. Reporting to the Customer Service Manager, this is a role for a experienced customer service professional.
About the Customer Supervisor role:
You will oversee the day-to-day activities of a Customer Service team consisting of 10 persons.
- Champion customer needs and follow-up on customer inquiries
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Partner with Inside Sales to achieve sales goals
- Communicate, implement and interpret customer service policies and procedures
- Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development
- Monitor and evaluate team members, and adjust training where needed
To succeed in this role, you should have good understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software.
- Bachelor degree
- Over nine years' working experience
- Strong written, verbal and telephone skills
- Excellent customer service skills
- Possess leadership, mentoring, training and project management experience and skills
- Strong presentation experience and skills
- Knowledgeable of call centre operations and product lines
This global leader in labelling and packaging materials and solutions needs no introduction. They are expanding rapidly and career progression opportunities are outstanding.
If you are driven and can work proactively, this is the opportunity for you.