MEMBERSHIP MANAGER
Salary: Competitive and based on experience
Location: Ho Chi Minh
Keywords: Membership, Manager, Marketing, CRM, Loyalty, eCommerce
Our client is on the hunt for a dynamic and dedicated Membership Manager to join their team. This role is central to one of their key strategic programs, MEMBERS FIRST, which aims to transform their successful membership initiative into a global program at scale.
The successful candidate will be responsible for driving membership acquisition and engagement through innovative strategies and carefully curated value propositions. This role offers a fast-paced and highly strategic environment with numerous opportunities for professional development and influence at leadership levels.
* Central role in a key strategic program
* Opportunity to drive membership acquisition and engagement
* Fast-paced, highly strategic environment
What you'll do:
As a Membership Manager, you will play an integral role in transforming our client's successful membership initiative into a global program. You will be tasked with driving membership acquisition and engagement through innovative strategies, ensuring that membership remains at the forefront of all cross-functional teams. Your ability to execute the membership strategy in partnership with the APAC / SEA membership team will be crucial, as will your oversight of KPI implementation across engagement and monetisation. You'll also collaborate closely with various stakeholders, leveraging national campaigns and developed intelligence to further enhance the membership experience.
* Support the organisation's transition to make membership front and centre
* Establish interaction models to drive Membership across all cross-functional teams
* Drive membership thought leadership across various initiatives in the country
* Execute the membership strategy in partnership with the APAC / SEA membership team
* Oversee implementation of KPI's across engagement and monetisation
* Work closely with various stakeholders to ensure membership is front and centre
* Execute the Membership strategy and be accountable for membership KPI’s for the country
* Partner with cross – functional teams to leverage national campaigns
* Collaborate with APAC / SEA Membership to leverage developed intelligence and systems expertise
* Track and adhere to budget when required
What you bring:
The ideal candidate for this Membership Manager position brings a wealth of skills and experience to the table. You are comfortable working in a fast-paced environment with different international cultures, able to handle ambiguity and untangle complex situations into actionable activities. Your solutions-oriented approach, entrepreneurial mindset, solid understanding of digital landscape and KPIs, coupled with good problem-solving skills make you a strong contender for this role. A Bachelor’s degree in Engineering/Economics/Marketing/Business Administration is preferred, along with 3 to 5 years of progressive Marketing/CRM/Membership/Loyalty/eCommerce experience. Your enthusiasm about Membership, good storytelling skills, fast learning ability, proactive working attitude, and strong project management experience will be key to your success in this role.
* Ability to work in a fast-paced environment with different international cultures
* Ability to handle ambiguity and untangle complex situations into actionable activities
* Solutions-oriented approach and entrepreneurial mindset
* Solid understanding of digital landscape and KPIs
* Good problem solving skills
* Bachelor’s degree in Engineering/Economics/Marketing/Business Administration preferred
* Enthusiasm about Membership
* 3 to 5 years of progressive Marketing/CRM/Membership/Loyalty/eCommerce experience
* Good storytelling skills
* Fast learner, proactive working attitude, and strong project management experience
What sets this company apart:
Our client is a globally recognised brand that prides itself on its commitment to innovation and growth. They offer a fast-paced and highly strategic environment where employees are encouraged to think outside the box and bring their unique ideas to the table. With a focus on professional development and exposure at leadership levels, they provide numerous opportunities for career advancement. Their dedication to their MEMBERS FIRST strategy demonstrates their commitment to putting their customers at the heart of everything they do.
What's next:
Ready to take your career to the next level? Apply now!
Apply today by clicking on the link!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
