Our client is seeking a highly skilled Logistics Manager with experience in Customer Service Desk operations. This role is based in the bustling city of Ho Chi Minh, Vietnam.
The successful candidate will be responsible for strategically planning and managing logistics operations, including transportation, warehousing, and international logistics. This role requires strong organisational skills, attention to detail, and the ability to communicate effectively in English. Experience in customer service desk operations is essential to enhance customer satisfaction and streamline logistics processes.
- Strategic planning and management of logistics operations
- Strong organisational skills and attention to detail required
- Experience in customer service desk operations essential
What you'll do:
As a Logistics Manager, you will play a pivotal role in both logistics and customer service desk responsibilities. Your day-to-day tasks will involve proactively managing local logistic activities, developing and implementing logistic strategies, ensuring compliance with regulatory or legal requirements, optimising logistic costs, handling customer complaints, and managing a team. You will also utilise your experience in customer service desk operations to enhance customer satisfaction and streamline logistics processes.
- Proactively manage local logistic activities in daily operation
- Develop and implement logistic strategies
- Ensure compliance with regulatory or legal requirements and safety standards
- Optimise logistic cost and implement continuous improvement process
- Handle logistics complaints from customers/affiliates and implement corrective actions
- Manage, motivate, develop employees in line with management principles
- Utilise customer service desk to address and resolve customer complaints related to logistics
What you bring:
The ideal candidate for this Logistics Manager position brings a wealth of experience in both logistics and customer service desk operations. You hold a bachelor's or master's degree in Logistics, Supply Chain Management, Business Administration or a related field. With over 5 years of experience in logistics and supply chain management under your belt, you are proficient in using logistics software and tools such as SAP. Your familiarity with the textile industry gives you an edge. Your excellent communication skills enable you to express yourself clearly in English. Your strong experience in managing logistics, third-party warehouses, and transportation makes you the perfect fit for this role.
- Bachelor’s or master’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 5+ years of logistics, supply chain management and customer service desk experiences operations with progressive responsibilities
- Proficiency in logistics software and tools, SAP experience
- 2 years’ experience in Export Desk function
- Familiarity with Textile industry
- Proficiency in English (both verbal and written)
- Strong experience in managing logistics, 3rd party warehouse, transportation
What sets this company apart:
Our client is a global leader known for its commitment to innovation and excellence. They offer an inclusive work environment that values diversity and fosters teamwork. Their employees enjoy flexible working opportunities, generous pensions contributions, and numerous training opportunities. They are committed to providing a supportive work environment where employees can grow and thrive.
What's next:
Ready to take the next step in your logistics career? Apply now!
Apply today by clicking on the link!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
