AFTERSERVICE & CUSTOMER SERVICE TEAM LEADER

* Establish an internal team of technicians and an authorized service center (ASC) network. * Build operational procedures for the customer service hotline and spare parts warehouse. * Draft standard guidelines and service operation policies.

Organization Operation

• Manage technical staff and partners, such as service centers and hotlines.
• Monitor operational costs and manage contracts with stakeholders.
• Organize training sessions, regular meetings, and manage operational reports.

Performance Management and Service Quality Improvement

• Develop and track service performance indicators (e.g., satisfaction levels, processing time, etc.).
• Analyze customer feedback and propose service improvements.
• Improve workflows based on data and performance metrics.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.