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Head of Aftersales & Spare parts

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Keywords: Aftersales, Spare Parts, Motorcycle Manufacturer, APAC Region, Customer Care Our client is seeking an experienced and dynamic individual to join their team as the Head of Aftersales & Spare Parts. This role is a unique opportunity to shape the aftersales activities and spare parts range for the Asia Pacific region within a leading OEM automotive manufacturing company.

The successful candidate will be responsible for establishing prices in accordance with the sales organisation, ensuring turnover and distribution achievements, and managing customer care activities. This position is based in Hanoi, Vietnam.

* Lead aftersales activities and define spare parts range for the Asia Pacific region
* Ensure achievement of turnover and distribution
* Manage customer care activities

What you'll do:

As the Head of Aftersales & Spare Parts, you will play a pivotal role in shaping our client's aftersales strategy across the APAC region. You will be responsible for setting objectives for the Aftersales area, defining guidelines for spare parts distribution logistics, preparing tools for after-sales activities, monitoring network support levels, ensuring accurate definition of spare parts catalogues, and formulating sales objectives plans. Your role will be crucial in driving customer satisfaction and achieving business goals.

* Set quantitative and qualitative objectives for the Aftersales area and technical assistance activities in markets.
* Define guidelines for the programming and distribution logistics of spare parts and accessories in line with sales planning.
* Prepare all necessary tools for after-sales activities carried out directly or by the technical support network.
* Monitor the level of support to the network including technical help desk, training, technical documentation, equipment, service centres etc.
* Ensure definition of the spare parts catalogue in accordance with marketing.
* Identify, propose, and formulate sales objectives plan in terms of volumes, mix, turnover, market share, profitability for products.

What you bring:

The ideal candidate for this Head of Aftersales & Spare Parts role brings a wealth of experience in Sales, Aftersales & Customer Service within the automotive or related industry. You will have a strong academic background, preferably with an MBA, and at least 15 years of relevant experience. Your leadership skills will be exceptional, with a proven track record of inspiring and motivating teams. You will have a solid understanding of after-sales service processes and best practices, and an analytical mindset that allows you to make data-driven decisions. Exceptional communication and presentation skills are essential, as is in-depth knowledge of the Asia-Pacific market.

* Bachelor's degree in Business Administration or a related field; MBA preferred.
* Minimum of 15 years of experience in Sales, Aftersales & Customer Service; preferably in the automotive or two-wheeler industry.
* Strong leadership skills with proven ability to inspire and motivate teams.
* Solid understanding of after-sales service processes and best practices.
* Analytical mindset with proven ability to interpret data and make data-driven decisions.
* Exceptional communication and presentation skills; ability to interact effectively with customers and internal stakeholders.
* In-depth knowledge of the Asia-Pacific market and cultural nuances.
* Proficiency in English; willingness to travel as required.

What sets this company apart:
Our client is a leading motorcycle manufacturer with a strong presence in the APAC region. They are known for their commitment to innovation, quality, and customer satisfaction. This is an exciting opportunity to join a dynamic team within a company that values its employees and offers opportunities for growth and development.

What's next:
Ready to accelerate your career? Apply now!
Apply today by clicking on the link provided. We look forward to receiving your application!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Supply Chain Procurement & Logistics

Focus: Supply Chain

Industry: Automation

Salary: Negotiable

Workplace Type: On-site

Experience Level: Senior Management

Location: Hanoi

Job Reference: 8SZXEP-70238AA5

Date posted: 03 June 2024

Consultant: Trang Nguyen

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