Senior Key Account Manager

A leading garment manufacturer in Ho Chi Minh is seeking a Senior Key Account Manager to join their collaborative and supportive team. This is an exceptional opportunity for you to take ownership of strategic customer accounts, ensuring the highest levels of satisfaction while maximising business opportunities within a thriving industry.

You will be empowered to build meaningful relationships with key clients, understand their unique needs, and deliver tailored solutions that drive mutual success. The organisation is renowned for its commitment to continuous improvement and professional development, offering a nurturing environment where your expertise and contributions are truly valued. If you are passionate about the garment or apparel sector and eager to make a significant impact by connecting with customers and supporting their goals, this role offers the perfect platform for your next career step.

• Take charge of managing and growing high-value customer accounts within a respected garment manufacturing company, ensuring both client satisfaction and business expansion.
• Enjoy a supportive, inclusive workplace culture that values every team member’s input and encourages ongoing learning and professional growth.
• Work closely with cross-functional teams to deliver innovative solutions tailored to each client’s requirements, keeping you at the forefront of industry trends and best practices.

What you'll do:

As a Senior Key Account Manager based in Ho Chi Minh, you will play a pivotal role in shaping the future of strategic partnerships within the garment manufacturing sector. Your day-to-day responsibilities will revolve around nurturing deep connections with key clients—listening carefully to their aspirations, anticipating their needs, and working collaboratively across departments to deliver outstanding results. You will be instrumental in driving business growth by identifying new opportunities within established accounts while ensuring every interaction reflects the company’s dedication to excellence. Success in this position requires not only technical knowledge but also empathy, adaptability, and a genuine passion for helping others achieve their goals. By preparing insightful account plans, leading engaging meetings, monitoring performance data closely, and staying attuned to market developments, you will help secure lasting value for both customers and the organisation.

• Serve as the primary point of contact for assigned key clients, fostering open communication and trust throughout all stages of the partnership.
• Develop a comprehensive understanding of each customer’s needs, expectations, and long-term business objectives to ensure alignment with company offerings.
• Build and maintain strong, enduring relationships with clients by providing attentive service and timely responses to queries or concerns.
• Ensure products are delivered according to precise customer specifications and agreed deadlines, coordinating closely with internal teams to guarantee satisfaction.
• Identify new opportunities for business growth within existing accounts by recognising evolving client needs and proposing relevant solutions.
• Collaborate effectively with cross-functional teams—including production, logistics, and quality assurance—to deliver seamless solutions that meet or exceed client expectations.
• Prepare for and lead impactful customer meetings, including delivering presentations, negotiating pricing structures, and managing contract renewals with professionalism.
• Develop detailed account plans that align both customer ambitions and company targets, ensuring shared success through thoughtful planning.
• Monitor sales performance metrics, forecasts, and budgets for key accounts to ensure targets are met while identifying areas for improvement or adjustment.
• Stay informed on industry trends, shifts in customer preferences, and competitor activities to proactively adapt strategies and maintain a competitive edge.

What you bring:

To excel as a Senior Key Account Manager in this esteemed garment manufacturing environment, you will draw upon your extensive background in managing significant client portfolios within the apparel sector. Your academic credentials equip you with both theoretical knowledge and practical problem-solving abilities relevant to this fast-evolving industry. Beyond technical expertise, your interpersonal strengths—such as empathy, active listening, patience, and diplomacy—will empower you to forge lasting bonds with clients from diverse backgrounds. Your capacity for clear communication ensures that expectations are always aligned between customers and internal teams alike. Meanwhile, your analytical mindset allows you to interpret complex data sets quickly so that you can make informed recommendations or adjustments when needed. Familiarity with digital tools like MS Office Suite and ERP platforms further streamlines your workflow so that administrative tasks never detract from your focus on relationship-building. Ultimately, your blend of industry know-how, people skills, attention to detail, and adaptability positions you perfectly for making a positive difference in this role.

• Bachelor’s degree in Business Administration, Textile Engineering, Marketing or a related field provides a solid foundation for understanding both commercial strategy and technical processes.
• At least 3–5 years’ experience in managing large accounts within the garment or apparel manufacturing industry ensures you bring practical insights into client needs and operational challenges.
• Deep knowledge of garment manufacturing processes as well as customer requirements enables you to offer tailored advice that resonates with clients’ real-world priorities.
• Demonstrated ability to manage multiple complex accounts simultaneously while maintaining a solution-oriented approach highlights your organisational skills.
• Excellent communication skills allow you to convey information clearly while building rapport with diverse stakeholders at all levels.
• Proven negotiation abilities support successful outcomes during pricing discussions or contract renewals without compromising on relationship quality.
• Strong analytical skills paired with meticulous attention to detail enable you to monitor sales performance accurately and identify actionable trends.
• Proficiency in MS Office applications as well as ERP systems ensures efficient handling of data-driven tasks essential for account management success.

What sets this company apart:

This organisation stands out as an industry leader thanks to its unwavering commitment to quality craftsmanship and customer satisfaction within the garment manufacturing space. Employees benefit from an inclusive culture where everyone’s voice is heard—fostering collaboration across all levels of the business. The company places great emphasis on professional development by offering access to training programmes designed to enhance both technical capabilities and soft skills. With a forward-thinking approach rooted in continuous improvement initiatives, team members are encouraged not only to share ideas but also see them brought to life through tangible projects. The leadership team is approachable and genuinely invested in employee wellbeing; they prioritise work-life balance alongside career progression opportunities. As part of this community-minded workplace, you’ll find yourself surrounded by colleagues who are passionate about what they do—and who support one another’s growth every step of the way. Whether it’s through regular feedback sessions or participation in cross-departmental projects aimed at driving innovation together, you’ll have ample opportunity to expand your horizons while contributing meaningfully toward shared goals.

What's next:

If you’re ready to take your career in key account management within the garment sector to new heights while making a real difference for customers and colleagues alike—this is your moment!

Apply today by clicking on the link provided; we look forward to discovering how your unique talents can help shape our client’s continued success.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.