Our client is a globally recognised logistics company, operating in over 350 locations across six continents.
They are currently seeking a dedicated and experienced Manager for their Customs Brokerage department based in Ho Chi Minh City. This role offers the opportunity to work within a dynamic team, providing exceptional customer service and contributing to the company's commitment to exceed expectations. The successful candidate will have the chance to grow within a supportive environment that values organic growth and high retention of its employees.
- Opportunity to work with a global logistics provider
- Dynamic and supportive working environment
- Focus on organic growth and high employee retention
What you'll do:
As a Manager in Customs Brokerage, your role will be multifaceted. You will ensure that all customers are on a direct representation agreement, monitor duty deferment usage and levels, and meet with local customs to discuss performance and future plans. Your financial responsibilities will include following up refunds with customs authorities. In terms of sales, you will make Retention/Sales calls as per target. A significant part of your role will also involve training, motivating, challenging and mentoring other employees. You will conduct audits of files in accordance with requirements/policies and manage the customs system. Additionally, you will proactively promote the company’s 10 cultural attributes.
- Ensure all customers are on a direct representation agreement.
- Monitor duty deferment usage and levels.
- Meet with local customs to discuss performance and plans.
- Follow up refunds with customs authorities.
- Make Retention/Sales calls as per target.
- Train, motivate, challenge and mentor other employees.
- Audit of files in accordance with requirement/ policy.
- Promote productivity tools using company tools, system & process.
- Proactively promote the company’s 10 cultural attributes.
What you bring:
As the ideal candidate for the Manager - Customs Brokerage position, you bring a wealth of experience and skills to the table. You possess a college degree or equivalent qualifications along with at least three years of experience in customs clearance and management/leadership roles. Your well-rounded knowledge of the customs tariff, customs system, and regulations sets you apart from others. You are proficient in using PC applications including MS Word and Excel. Your excellent English reading & speaking skills enable you to understand cargo-related documents effectively. Your experience in handling various import/export customs formalities, coupled with your customer service and interpersonal skills, make you a strong contender for this role. Your ability to work well under high pressure and tight deadlines, along with your problem-solving skills, will be crucial in this role.
- College degree or equivalent qualifications.
- At least 3-year experience in customs clearance and management/leadership experiences.
- Well-rounded knowledge of the customs tariff, customs system, and regulations
- Good PC skills including MS Word and Excel.
- Good English reading & speaking skills.
- Experience in handling various import/export customs formalities.
- Customer service skills and interpersonal skills.
- Ability to work well under high pressure and tight deadline.
- Good problem-solving skills.
What sets this company apart:
Our client is providing logistics services across six continents. They are committed to exceeding their customers' expectations and providing a place for their employees to build a career. The company's culture is built around streamlined structures, fast decision-making processes, attractive and innovative workplaces, and great team spirit. They focus on the organic growth of their people and customers, promoting from within and maintaining high retention rates. This commitment to their employees' development is reflected in their comprehensive benefits package.
What's next:
Ready to take the next step in your career? Apply now!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
