An exciting System Admin job has just become available at a MNC in HCM city.

About the System Admin Role:

You will be responsible for leading the technology team that supports the enterprise technology for end users.

Key Responsibilities:

• Serve as a specialist within the IT Customer Service team, focusing on end user platforms for enterprise software and hardware utilised by end users, including but not limited to Papercut, Windows/Apple management and deployment tools (SCCM/Intunes), Citrix VDI, Office 365 suite, Adobe suite, etc.
• Manage the day-to-day operations of end user technology platforms, ensuring the delivery of agreed-upon service levels and monitoring workload, while also providing high-level reporting on key metrics
• This position will serve as the technical and process escalation point for the team. Collaborate with the IT Customer Services Manager to redesign and update relevant end user policies and necessary documentation for the company
• Foster the development and enhancement of the team's knowledge and skills to drive measurable impact
• Lead and coordinate various internal end user technology projects
• Collaborate with information security to define and enforce software compliance through tools and processes.
• Work closely with the Senior IT Team to play a pivotal role in enhancing functional excellence and advancing the IT team's operational model

To succeed in this role, you must have at least five years' experience as similar role.

Key Requirements:

• Possess a minimum of five years of hands-on technical experience supporting end user technology
• Have at least two years of supervisory experience with the ability to inspire and mentor team members
• Demonstrate hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packaging and deployment, Intune, PowerShell, and Apple deployment tools such as Papercut.
• Display a working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
• Proficiently use ticketing tools, with experience in ServiceNow being a plus
• Exhibit proactive ownership and work with a sense of urgency
• Offer innovative solutions to key clients throughout the organisation, emphasising continuous improvement.
• Collaborate effectively within a team and prioritise customer service
• Possess well-developed interpersonal skills, including coordination, liaison, negotiation, and cross-cultural communication
• Pay meticulous attention to detail, effectively manage time, and prioritise competing work demands
• Communicate excellently in both written and spoken English and Vietnamese with various stakeholders
• Demonstrate the ability to handle confidential information securely
• Showcase advanced proficiency in using computer software, including Microsoft Word, Excel, PowerPoint, and Access

This company needs no introduction and is well known in its industry.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting System Admin job.

Apply today or call me to discuss this new opportunity.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.