Enterprise Customer Success Manager (remote & open expats)
Location Ho Chi Minh CityFULL_TIME
Consultant Clement Chretien
Date posted 16 May 2022ho-chi-minh-city tech-transformation/tech-sales 2022-06-22 2022-07-15 sales Ho Chi Minh City Ho Chi Minh City VN Robert Walters https://www.robertwalters.com.vn https://www.robertwalters.com.vn/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Our client is an international SaaS company currently growing its Customer Success team, and we are looking for customer-focused individuals to join them.
About the Enterprise Customer Success Manager Role:
The enterprise CSM has lots of responsibilities from onboarding customers and setting them up for success to deepening relationships with existing customers and increasing the value from the company services. This is to work in an international environment, across different markets (EMEA/APAC)
- Manage a portfolio of enterprise customers
- Become a product expert and use this knowledge to effectively guide customers toward their desired outcomes
- Ensure product adoption by onboarding new customers
- Identify, track, and improve the status of each customer
- Develop best practices for customer growth/renewal to ensure ongoing customer success, driving customer growth and retention
- Be the voice of the customer toward your peers
- Collaborate with your sales colleagues on creating accounts strategies
To succeed in this role, you must have good communication skills in English.
- Three years experience in customer success or other B2B customer-centric roles, working with enterprise customers
- Consistent track record of handling portfolios of many accounts
- Ability to recognise and maximise business value as well as internal opportunities
- Have a proactive and collaborative mentality and excellent time management skills
- Ability to handle multiple accounts & assignments simultaneously
- Experience or high curiosity about the SaaS industry
- Fluency in English
- Strong verbal and written communication skills
- Excellent listening skills, customer-centric mentality and empathy towards users and customers
- Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
This leading company has an outstanding international reputation in its field. This well-recognised brand offers a great working environment.
If you are driven, determined and want to take the next step in your career, this is the role for you.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
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