National Account Manager - Logistics

A leading logistics provider is seeking a National Account Manager to join their team in Ho Chi Minh. This is an exceptional opportunity for you to play a pivotal role in managing and nurturing key client relationships across the country, ensuring seamless service delivery and customer satisfaction. The organisation is renowned for its supportive leadership, inclusive culture, and commitment to professional development, offering you the chance to grow your career within a dependable and knowledgeable team. With flexible working opportunities and a focus on work-life balance, this position is perfect for someone who values collaboration, continuous learning, and making a meaningful impact in the logistics sector.

What you'll do:

As a National Account Manager based in Ho Chi Minh, you will be entrusted with overseeing some of the most important client relationships within the organisation’s portfolio. Your day-to-day responsibilities will revolve around nurturing these partnerships through attentive communication, thoughtful problem-solving, and proactive collaboration with both clients and internal stakeholders. You will be instrumental in driving customer satisfaction by ensuring that every aspect of service delivery meets or exceeds expectations. By preparing insightful reports for management, negotiating fair agreements, supporting onboarding processes, and participating in knowledge-sharing sessions with your colleagues, you will help create an environment where everyone thrives together. Your ability to connect with people at all levels—both inside and outside the company—will be key to your success in this rewarding role.

• Develop and maintain strong relationships with key national accounts by understanding their unique needs and providing tailored logistics solutions that foster trust and loyalty.
• Collaborate closely with internal teams including operations, customer service, and finance to ensure seamless execution of client requirements and timely resolution of any issues.
• Monitor account performance metrics regularly, identifying areas for improvement and implementing strategies that enhance overall customer satisfaction.
• Prepare detailed business reviews and reports for senior management, highlighting achievements, challenges, and actionable insights to support strategic decision-making.
• Negotiate contracts and service agreements with clients in a considerate manner that ensures mutual benefit while upholding company standards and policies.
• Act as the primary point of contact for assigned accounts, responding promptly to queries or concerns with empathy and professionalism.
• Work together with marketing teams to identify new business opportunities within existing accounts by sharing market intelligence and feedback from clients.
• Support the onboarding process for new clients by coordinating resources, setting clear expectations, and ensuring a smooth transition into ongoing service delivery.
• Participate in regular team meetings to share best practices, contribute ideas for process improvements, and celebrate collective successes.
• Maintain accurate records of all account activities using company systems to ensure transparency and effective communication across departments.

What you bring:

To excel as a National Account Manager in this organisation, you will bring substantial experience from previous roles involving high-value client management within logistics or related sectors. Your background will demonstrate not only technical expertise but also genuine warmth when interacting with others—whether resolving issues or celebrating shared achievements. You will have honed your organisational skills through juggling competing demands while always keeping sight of what matters most: delivering outstanding results for customers. Your fluency in both Vietnamese and English will allow you to communicate seamlessly across cultural boundaries. Above all else, your willingness to collaborate openly with colleagues from different backgrounds—and your eagerness to embrace ongoing professional development—will set you apart as an invaluable member of the team.

• Demonstrated experience managing national or large-scale accounts within the logistics or supply chain industry, showing dependability in handling complex client portfolios over time.
• Excellent interpersonal skills with a proven ability to build rapport quickly while maintaining long-term professional relationships based on trust and respect.
• Strong organisational abilities that enable you to manage multiple priorities simultaneously without compromising attention to detail or quality of service.
• Outstanding verbal and written communication skills in both Vietnamese and English, allowing you to convey information clearly across diverse audiences.
• A collaborative approach that encourages teamwork across departments while remaining sensitive to individual needs within the group dynamic.
• Proficiency in using CRM software or similar account management tools to track activities accurately and facilitate transparent reporting processes.
• Analytical thinking skills that help you interpret data effectively when preparing business reviews or identifying trends affecting account performance.
• A positive attitude towards continuous learning with enthusiasm for participating in training opportunities provided by the employer.
• Commitment to upholding ethical standards in all negotiations while demonstrating empathy during challenging conversations with clients or colleagues.

What sets this company apart:

This organisation stands out as one of Vietnam’s most respected names in logistics thanks to its unwavering commitment to employee wellbeing, professional growth, and community engagement. Employees enjoy access to extensive training programmes designed not just for skill enhancement but also personal enrichment. The workplace culture is built on inclusivity—everyone’s voice is heard regardless of background or tenure—and there is a genuine sense of camaraderie among staff members at all levels. Flexible working options are available so you can achieve harmony between your career ambitions and personal life commitments. Generous pension contributions further underscore the company’s dedication to supporting employees’ futures. By joining this team, you become part of a network that values kindness, cooperation, shared success—and above all—a supportive environment where everyone has room to flourish together.

What's next:

If you are ready to take the next step in your career journey as a National Account Manager within an inclusive logistics leader committed to your growth, we encourage you to apply now!

Apply today by clicking on the link provided—your future starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.