Customer Service Manager

We are seeking a Customer Service Manager or Assistant Manager with strong proficiency in Chinese (Mandarin – both spoken and written) to join our Property Management team. This role acts as a vital communication bridge between SLP and its customers across all operation parks in Vietnam, ensuring high levels of customer satisfaction and seamless coordination of property operations.

KEY RESPONSIBILITIES:

• Customer Experience Management: Act as a central point of contact to enhance customer experience for all SLP tenants nationwide. Ensure prompt, effective communication and issue resolution.

• Lease Compliance & Documentation Support: Understand and monitor the implementation of Lease Agreements, Customer Handbook, Fitout Guidelines, and legal requirements related to industrial real estate operations.

• Customer Engagement & Issue Handling: Proactively connect with customers (on-site or remotely) to understand their operations and promptly resolve escalated issues beyond local property manager’s control.

• Move-in / Move-out Coordination: Support customers during fitout and reinstatement processes, ensuring compliance with lease terms and fitout requirements, in coordination with Property Managers at respective Park.

• Arrears & Payment Monitoring: Coordinate with Admin team to follow up on invoice issuance and assist in action plans for overdue payments as needed.

• Cross-functional Communication: Maintain strong relationships and clear communication with internal teams, senior management, and relevant authorities to support efficient property operations. LANGUAGE REQUIREMENT:

• Fluent in Chinese (Mandarin) – both speaking and writing (MUST)

• Proficient in English and Vietnamese for internal and external communication EDUCATION & EXPERIENCE:

• Bachelor’s degree or higher SLP-PM-06- Customer Service Manager, Property Management V.1 Job Description

• Minimum 3 years of experience in customer service, preferably in real estate (commercial, industrial, or logistics)

• Strong understanding of customer service principles and real estate operations Skills & Competencies

• Strong communication and interpersonal skills

• Quick response and effective resolution of customer issues

• Conflict management, problem-solving, and negotiation skills

• Attention to detail, ability to prioritize tasks

• Professional, open-minded, and customer-focused attitude

• Proficient in MS Office (Word, Excel, PowerPoint) Preferred Background

• Experience in customer service within real estate, property management, or warehouse/factory operations

• Familiarity with working in fast-paced, multi-location environments.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.