Technical Service Manager (Vietnamese Only)

Technical Service Manager Salary: Competitive and based on experience Location: Ho Chi Minh Keywords: collaborative, supportive leadership, training opportunities, dependable, inclusive, flexible working opportunities, knowledgeable, generous pensions contributions

A leading global manufacturer of premium pumps and pump systems is seeking a Technical Service Manager to join their team in Ho Chi Minh City. This role offers you the opportunity to lead service excellence, drive customer satisfaction, and nurture a high-performing team within a professional and supportive environment. You will play a pivotal part in delivering innovative solutions for building services, water management, and industrial applications, while enjoying comprehensive benefits and career development opportunities. If you are passionate about engineering, committed to quality, and eager to make a positive impact through collaborative leadership, this is your chance to grow with an organisation that values sustainability, smart solutions, and continuous improvement.

• Take on a key leadership position managing after-sales service activities, product warranties, and engineering support to ensure outstanding customer satisfaction and service quality.
• Enjoy a professional, inclusive workplace with access to global training programmes, career advancement opportunities, and a comprehensive benefits package designed to support your growth.
• Work alongside knowledgeable teams in a dynamic environment where your expertise in pumps and pump systems will be valued as you contribute to innovation and sustainable solutions.

What you'll do:

As Technical Service Manager based in Ho Chi Minh City, you will be responsible for overseeing all aspects of after-sales service operations. Your day-to-day activities will involve nurturing your team of Service Engineers through supportive leadership, planning detailed service schedules, conducting thorough investigations onsite, analysing inspection reports for actionable insights, resolving warranty issues efficiently while maintaining open lines of communication with both customers and internal stakeholders. You will collaborate across departments—especially Sales and Application Engineering—to ensure products are delivered promptly with robust service support. Resource management will be central to your role as you handle materials, tools, equipment, and budgets responsibly. By developing KPIs tailored to performance goals, you will encourage continuous improvement within your team. Compliance with EH&S policies is paramount; you’ll champion safe practices while driving energy solution initiatives that align with organisational objectives. Success in this role means fostering an environment where collaboration thrives, customer needs are met consistently, and every member feels supported in their professional journey.

• Manage all after-sales service activities including product warranties and engineering support to maintain high standards of service quality and customer satisfaction.
• Lead and develop a team of Service Engineers while coordinating effectively with external service partners to ensure seamless operations.
• Plan and monitor service schedules, conduct on-site investigations, oversee inspections, and analyse reports for continuous improvement.
• Oversee warranty issue resolutions by ensuring clear communication with customers and internal stakeholders throughout the process.
• Collaborate closely with Sales and Application Engineering teams to guarantee timely product delivery and comprehensive service support.
• Efficiently manage service materials, tools, equipment, and budget to optimise resources in a cost-effective manner.
• Develop and monitor key performance indicators (KPIs) that drive team performance and foster ongoing improvement initiatives.
• Ensure strict compliance with Environmental, Health & Safety (EH&S) policies as well as local regulations governing operational practices.
• Drive proactive service initiatives for energy solutions business through replacement strategies that enhance customer value.

What you bring:

The ideal candidate for the Technical Service Manager role brings extensive experience from the engineering sector—particularly within mechanical or electrical disciplines—and has demonstrated success managing teams in similar environments. Your deep knowledge of pumps and related systems allows you to provide expert guidance while understanding market nuances specific to Vietnam. You possess strong interpersonal skills that foster collaboration among diverse groups; your analytical mindset ensures thoughtful resolution of technical issues. Communication comes naturally whether engaging internally or externally; fluency in English supports your effectiveness across global networks. Familiarity with digital tools such as MS Office streamlines your workflow while ERP exposure adds further value. Your readiness to travel underscores your dedication to responsive customer care. Above all else, your approach is grounded in empathy, dependability, inclusivity, and a genuine desire to help others succeed.

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering or Metallurgical Engineering is required for this position.
• Minimum five years’ experience in service or product engineering roles within relevant industries is essential; at least two years must be spent in a team leadership capacity.
• Comprehensive understanding of pumps, pumping systems as well as familiarity with the local pump market is highly desirable.
• Proven ability to manage people effectively through compassionate leadership skills that inspire trust among colleagues.
• Strong analytical abilities coupled with problem-solving skills enable you to address complex technical challenges thoughtfully.
• Excellent communication skills in English—both written and spoken—are necessary for effective interaction across teams and clients.
• Proficiency in MS Office suite is expected; knowledge of ERP systems would be considered an advantage.
• Willingness to travel frequently demonstrates your commitment to supporting customers wherever needed.

What sets this company apart:

This organisation stands out as a global leader in premium pump manufacturing with operations spanning more than 90 countries. Their commitment to innovation drives the creation of smart solutions for building services, water management, and industrial applications—all underpinned by sustainability principles that shape their future vision. Employees benefit from a comprehensive package including competitive bonuses tied directly to performance outcomes as well as access to world-class training programmes designed for personal growth within an international network. The working environment is professional yet welcoming; collaboration is encouraged at every level so you can share ideas freely while learning from knowledgeable colleagues who value teamwork above all else. Career development pathways are clearly defined so you can progress confidently knowing your contributions are recognised. Flexible working opportunities further enhance work-life balance while generous pension contributions reflect the company’s long-term investment in its people. Joining this organisation means becoming part of an inclusive community where every voice matters—and where your expertise helps build smarter solutions for tomorrow.

What's next:

If you are ready to take the next step in your career journey as Technical Service Manager—where your skills will be valued within a supportive global network—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.