Quality Manager (Vietnamese Only)

Quality Manager Salary: Competitive and based on experience Location: Ha Noi Keywords: collaborative, supportive leadership, inclusive, dependable, flexible working opportunities, training opportunities, knowledgeable, co-operat-, inter-personal

A leading organisation in Ha Noi is seeking a Quality Manager to join their dedicated team, reporting directly to the Head of Quality and Compliance. This role offers you the opportunity to make a significant impact by managing a team of quality experts and overseeing all aspects of product evaluation, accreditation, specification, assurance, and customer complaint activities. You will be at the heart of ensuring products meet stringent standards and regulations, while also nurturing relationships with customers and internal teams. The company values collaboration, inclusivity, and professional growth, providing flexible working opportunities and ongoing training to help you thrive. If you are passionate about quality management and eager to contribute to a supportive environment where your expertise is valued, this is the perfect opportunity for you.

• You will play a pivotal role in shaping product quality standards and compliance across multiple departments, ensuring that every product meets both local and international regulations.
• The organisation fosters an inclusive culture with flexible working opportunities and comprehensive training programmes designed to support your professional development.
• Your ability to collaborate with cross-functional teams and communicate effectively with customers will be highly valued as you drive continuous improvement in quality assurance processes.

What you'll do:

As a Quality Manager based in Ha Noi, you will be entrusted with overseeing a wide range of responsibilities that are crucial to maintaining the highest standards of product quality. Your daily activities will involve managing a team of skilled professionals who are committed to excellence in product evaluation, accreditation, specification management, assurance procedures, and handling customer complaints. You will work collaboratively with various departments such as sales teams, QSE teams, and customer representatives to ensure seamless communication regarding product specifications and regulatory requirements. By organising audits, benchmarking products against industry standards, supporting group strategies on integrity, performing internal tests, and representing the management system during key presentations, you will contribute significantly to the organisation’s reputation for reliability. Success in this role requires not only technical expertise but also strong interpersonal skills that enable you to build trusting relationships across teams. Your efforts will directly impact customer satisfaction by meeting requirements accurately and on time while driving continuous improvement within the quality function.

• Manage and communicate all activities related to product accreditation and regulation, including food contact requirements and local product quality regulations, ensuring compliance at every stage.
• Oversee the management of product specifications and customer requirements by conducting monthly reviews of quality assurance data from both internal and external suppliers.
• Maintain day-to-day contact with customer quality departments, acting as a dependable liaison to address queries and ensure satisfaction.
• Handle customer complaints efficiently by preparing detailed reports for customers and accreditation bodies, fostering trust through transparent communication.
• Collaborate closely with sales teams and customers to propose and implement changes in product composition that meet evolving consumer needs.
• Organise and lead AFNOR audits as well as customer audits, ensuring thorough preparation and follow-up actions for continuous improvement.
• Undertake benchmarking activities for products to evaluate performance against industry standards and identify areas for enhancement.
• Support and promote the Group Quality strategy by championing integrity throughout all processes and encouraging communal responsibility among team members.
• Perform internal product tests as required, ensuring accuracy in results and adherence to established protocols.
• Act as a representative of the management system during presentations to customers, demonstrating commitment to high-quality standards.

What you bring:

To excel as a Quality Manager in this organisation, you will bring proven experience in quality assurance procedures coupled with an understanding of national accreditations applicable to manufacturing or sourcing retail FMCG sectors. Your background should include at least three years spent navigating complex quality landscapes where attention to detail is paramount. You possess excellent interpersonal skills that allow you to connect empathetically with colleagues from different departments—sales teams, QSE teams—and present confidently during customer meetings. Your proficiency in Microsoft Suite applications supports efficient data analysis while your fluency in English ensures smooth communication across global interfaces. Demonstrating flexibility by thriving both independently and within collaborative settings is key; your ability to influence outcomes through considerate engagement makes you an invaluable asset. Above all else, your commitment to upholding rigorous standards reflects your dedication to nurturing trust among customers while supporting communal goals within the wider team.

• Proven knowledge of quality assurance procedures along with specific national accreditations relevant to manufacturing or sourcing retail FMCG environments is essential for success in this role.
• A minimum of three years’ experience within manufacturing or sourcing retail FMCG sectors demonstrates your familiarity with industry best practices.
• Your ability to influence decisions positively while working efficiently with customers and colleagues at all levels showcases your collaborative approach.
• Experience working within both team environments and independently highlights your flexibility and dependability.
• Strong knowledge of Microsoft Suite applications combined with proficiency in IT systems ensures effective data management and reporting capabilities.
• Fluency in English (written and spoken) enables clear communication across diverse stakeholders including customers, suppliers, sales teams, QSE teams, and accreditation bodies.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every employee’s contribution is recognised. The company prioritises flexible working opportunities that accommodate individual needs while promoting communal growth through regular training sessions tailored for professional advancement. Employees benefit from supportive leadership that encourages open dialogue between departments—sales teams, QSE teams—and values honest feedback from all levels. The culture here is built on trustworthiness; staff are empowered to share ideas freely knowing their input shapes strategic direction. With a focus on continuous improvement driven by knowledgeable professionals who value co-operation over competition, this employer provides an environment where personal development goes hand-in-hand with organisational success. Whether you’re looking for stability or opportunities for progression within quality management roles, joining this team means becoming part of a network dedicated to achieving excellence together.

What's next:

If you are enthusiastic about making a meaningful impact in quality management within an inclusive environment that values your expertise—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.