Technical Service Specialist (Vietnamese Only)

Technical Service Specialist Salary: Competitive and based on experience Location: Ho Chi Minh Keywords: collaborative, supportive, customer-focused, knowledgeable, dependable, inclusive, training opportunities, cross-functional teamwork, continuous learning, flexible working opportunities

A leading global provider in the food processing and packaging industry is seeking a Technical Service Field Technician based in Ho Chi Minh, Vietnam. This role offers you the opportunity to become an essential enabler of commercial success by delivering expert technical support to customers and sales teams, ensuring optimal application and performance of products across the country. You will transform technical challenges into valuable commercial opportunities through first-line assistance, product qualification, proactive customer service, disciplined follow-up, and cross-functional collaboration. The organisation is committed to fostering a supportive environment where your skills are valued, and your growth is encouraged through ongoing training and knowledge sharing. Flexible working opportunities, exposure to diverse industry stakeholders, and the chance to contribute to innovative solutions make this position ideal for those who thrive in communal, collaborative settings.

• Become a trusted technical advisor for customers and internal teams by providing hands-on support and guidance throughout Vietnam, including regular nationwide travel.
• Enjoy flexible working opportunities and continuous professional development through structured training programmes, seminars, workshops, and industry events.
• Work within a knowledgeable network that values inclusive collaboration, dependable communication, and the sharing of best practices across local and regional teams.

What you'll do:

As a Technical Service Field Technician based in Ho Chi Minh City with nationwide responsibilities across Vietnam, you will play a pivotal role in supporting both customers and internal teams. Your day-to-day activities will involve travelling to customer sites to provide hands-on technical assistance—resolving product-related issues swiftly while strengthening relationships through proactive service. You will be responsible for planning field tests and analysing outcomes to drive improvements in quality and productivity. By offering operational guidance on casing handling and process optimisation directly to customer personnel, you will help them achieve maximum value from their products. Your expertise will be crucial in recommending tailored solutions for each client’s unique requirements while managing the entire qualification process from sampling through follow-up. Collaboration is central to this role: you will work closely with Sales, Production, Quality Assurance, R&D teams—and regularly document your findings in detailed reports. Supporting commercial decisions with market intelligence and acting as a bridge between external stakeholders (customers/distributors/suppliers) and internal colleagues ensures that every challenge becomes an opportunity for growth. Success in this position requires adaptability in dynamic environments; prioritising tasks according to impact; maintaining meticulous records; sharing knowledge generously; participating actively in industry events; preparing thoroughly for every visit; applying critical thinking; demonstrating initiative—all while upholding safety standards.

• Deliver on-site technical support at customer facilities by troubleshooting product- and process-related issues efficiently and documenting competitor products’ performance through regular benchmarking.
• Plan and manage field tests, analyse results, investigate complaints, identify root causes, and coordinate corrective and preventive actions with relevant internal teams.
• Provide comprehensive technical training and operational guidance to customer personnel on casing handling, application methods, process settings, and performance optimisation.
• Recommend suitable products and specifications for each customer application while managing the end-to-end qualification process including sampling, technical visits, trials, casing analysis, documentation, and follow-up.
• Coordinate product trials with customers as well as Sales, Production, Quality Assurance, Research & Development (R&D), and other technical teams to ensure seamless implementation.
• Maintain clear action plans for qualifications, claims, and technical projects with defined owners, deadlines, and next steps to ensure accountability.
• Document all customer visits, technical tests, trials, complaints, conclusions, and agreed actions in timely reports while maintaining accurate CRM records.
• Support the sales team in identifying new opportunities by leveraging technical insight during customer engagement activities such as demonstrations and presentations.
• Monitor market trends, competitor activity, customer needs, emerging applications; collect samples; contribute to final-product market studies; build sustainable relationships with key stakeholders.
• Act as a technical liaison between customers/distributors and internal teams by sharing lessons learned, best practices, case studies; contribute to internal training initiatives.

What you bring:

Your proven experience as a Technical Service Field Technician will be demonstrated through at least three years spent working directly with customers—conducting field trials/troubleshooting industrial processes/preparing detailed technical reports—in sectors such as food processing/meat production/industrial maintenance/quality assurance/application support/packaging/casings or similar environments. You bring not only robust job-specific skills but also strong interpersonal abilities that foster collaborative relationships across diverse teams. Your analytical approach allows you to tackle complex challenges methodically while your empathy ensures that every interaction is considerate of customer needs. Familiarity with CRM systems/SAP platforms enhances your ability to maintain accurate records; fluency in Vietnamese paired with English proficiency supports effective communication regionally/internally. Your willingness to travel extensively reflects your dedication to responsive service delivery—while additional certifications/training signal your commitment to continuous improvement. Adaptability underpins your capacity to thrive amidst evolving business priorities; reliability ensures disciplined planning/follow-up/reporting; ethical conduct guarantees adherence to safety/quality standards.

• Degree or technical diploma in Food Science & Technology, Meat Science, Food Technology, Mechanical Engineering, Chemical Engineering or Industrial Maintenance—or related fields is required.
• Additional training or certification in food safety systems (such as HACCP), lean manufacturing principles or casing technology is advantageous for this role.
• Solid understanding of industrial processes within food processing/meat processing/packaging/casing applications enables you to interpret technical documentation effectively.
• Proficiency in Microsoft Office suite (Excel/Word/PowerPoint) is essential; experience with CRM platforms or SAP/ERP systems is considered beneficial.
• Fluency in Vietnamese is mandatory along with professional proficiency in English (spoken/written) for internal communication/documentation/regional collaboration.
• Willingness to travel frequently across Vietnam—including occasional international trips—and possession of a valid driver’s licence are necessary requirements.
• Strong communication/presentation/interpersonal skills allow you to connect empathetically with customers/stakeholders while building trustful relationships.
• Analytical mindset combined with practical hands-on approach supports structured problem-solving/root-cause analysis/complaint handling/continuous improvement methodologies.
• Customer orientation coupled with high levels of ownership/accountability ensures reliable follow-up/planning discipline/accurate reporting throughout all activities.
• Adaptability within changing environments/cross-cultural contexts demonstrates commitment to safety/quality/ethics/continuous learning.

What sets this company apart:

The organisation stands out as a global leader dedicated to advancing food processing technologies through collaborative innovation and inclusive teamwork. Employees benefit from flexible working arrangements that accommodate frequent travel across Vietnam while supporting work-life balance. Continuous learning is embedded into the culture via structured training programmes—seminars/workshops/product launches—and participation at industry events such as trade fairs/conferences/customer forums. Knowledge sharing is actively encouraged: best practices/case studies/applications knowledge are disseminated across local/regional teams so everyone grows together. The company’s commitment extends beyond commercial success—it prioritises safety/quality/environmental responsibility alongside ethical business practices. You’ll join a dependable network where your contributions are valued; supportive leadership fosters personal/professional development; cross-functional collaboration ensures every challenge becomes an opportunity for communal achievement. Exposure to diverse stakeholders/customers/distributors/suppliers enriches your perspective—while involvement in market studies/new product launches keeps you at the forefront of industry developments.

What's next:

If you are ready to share your expertise within a supportive network that values collaboration and continuous growth—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.