Head of Operations

What you'll do:

As Head of Operations based in Ho Chi Minh City you will be entrusted with translating strategic vision into practical outcomes across all business units. Your day-to-day responsibilities will involve developing robust operational strategies that align with national objectives while ensuring transparent communication between divisions. You will oversee finance & accounting processes to guarantee audit readiness and compliance standards are met. In human resources & administration you will supervise recruitment frameworks performance evaluations succession planning asset management procurement logistics cost controls. Legal affairs will require your attention for contract management risk mitigation regulatory documentation. Collection & recycling operations demand careful KPI monitoring budget adherence technical oversight. Communications & member services benefit from your guidance on strategy accuracy consistency engagement expansion. EPR division tasks include contract administration internal audits government reporting technology research policy consultation. Governance priorities span internal controls approval matrices delegation principles segregation duties planning budgeting KPI systems financial tax HR EPR frameworks board reporting mechanisms. Success in this role means fostering a culture of co-operation dependability transparency inclusivity while maintaining high standards across all areas.

• Develop medium-term operational strategies aligned with national objectives and commitments to members, partners, and government authorities, establishing key priorities such as collection rates, membership expansion, system capability enhancement, and governance standardisation.
• Translate strategic objectives into annual operational plans with clearly defined goals, budgets, KPIs, and resource allocations for each division; submit these plans for approval by senior leadership and oversee their execution.
• Establish monthly, quarterly, and annual review mechanisms to monitor progress against targets, adjust priorities as needed, and reallocate resources efficiently across divisions.
• Oversee the quality of accounting records, period-end closing processes, financial reporting, revenue recognition procedures, tax compliance provisions, and audit readiness within the finance division.
• Supervise organisational structure management including recruitment processes, job descriptions creation, grading frameworks implementation, salary structures maintenance, performance management systems deployment, succession planning activities, administrative logistics operations, procurement activities oversight, asset management controls, and operating cost controls.
• Ensure legal affairs are managed effectively by overseeing contract administration processes, legal compliance monitoring activities, risk management initiatives implementation, and corporate legal documentation maintenance.
• Monitor collection & recycling division KPIs achievement levels alongside budget adherence checks; maintain technical oversight mechanisms without unnecessary intervention in well-functioning operations.
• Directly oversee communication strategy development efforts as well as membership growth initiatives; ensure all external communications are accurate and consistent while expanding member engagement responsibilities.
• Supervise EPR division management including collection/recycling authorisation contracts administration; lead internal audits of collection/recycling volumes; ensure annual EPR reporting compliance with government requirements; participate in research & development of recycling technologies; contribute to policy development consultations.
• Develop and implement key governance components such as internal control frameworks establishment procedures; approval matrix creation; delegation of authority principles application; segregation of duties enforcement; organisation-wide planning/budgeting/KPI management system deployment; financial/tax governance maintenance for sustainable audit readiness; HR governance standardisation including job descriptions/grading structures/performance evaluation/succession planning; EPR governance covering authorisation contracts/internal volume audits/regulatory compliance; board reporting framework design including monthly management reports/quarterly risk reviews/early-warning mechanisms.

What you bring:

The ideal candidate for Head of Operations brings extensive senior executive leadership experience from environments where rigorous governance compliance is paramount. Your background includes deep familiarity with financial management internal controls risk mitigation which enables you to establish robust frameworks supporting sustainable audit readiness. Experience within EPR sustainability or environmental sectors adds value but is not essential—your ability to translate strategic directives into measurable action plans KPIs resource allocation ensures successful execution across divisions. You possess outstanding communication stakeholder engagement skills vital for overseeing communications member services fostering accurate consistent messaging expanding membership networks. Constructive transparent relationships with board directors are second nature allowing you to resolve differences empathetically responsively collaboratively. Your expertise spans organisation-wide planning budgeting KPI systems driving accountability performance improvement alongside developing internal control approval delegation segregation frameworks enhancing transparency reducing risks. Legal affairs knowledge supports contract administration regulatory compliance documentation maintenance underpinning overall governance objectives. Research development participation policy consultation capacity further demonstrates your commitment to environmental responsibility innovation.

• Senior executive leadership experience ideally gained within organisations known for rigorous governance compliance requirements where you have demonstrated your ability to foster collaborative environments.
• Comprehensive understanding of financial management principles internal control systems risk management protocols with proven experience establishing effective governance frameworks that support sustainable audit readiness.
• Familiarity with EPR sustainability or environmental sectors is advantageous enabling you to bring valuable insights into operational strategies that promote responsible practices.
• Exceptional strategic planning capabilities allowing you to translate board-level directives into actionable plans KPIs resource allocation roadmaps while supporting execution through regular review cycles.
• Outstanding communication skills combined with stakeholder management abilities empowering you to directly oversee communications member services divisions ensuring accurate consistent messaging engagement expansion.
• Ability to work constructively transparently with board directors even when differing viewpoints arise demonstrating empathy responsiveness inter-personal sensitivity in resolving issues collaboratively.
• Experience implementing organisation-wide planning budgeting KPI systems that drive performance accountability across multiple business units supporting continuous improvement initiatives.
• Proven track record developing internal control frameworks approval matrices delegation authority principles segregation duties systems that enhance operational effectiveness reduce risks promote transparency.
• Strong knowledge of legal affairs including contract administration risk mitigation regulatory compliance documentation maintenance supporting overall governance objectives.
• Capacity to lead research development projects related to recycling technologies participate in policy consultations contribute innovative solutions for environmental responsibility.

Please contact: Khoa Cao / khoa.cao@robertwalters.com.vn /+84 963 730 947