Key Account Manager (Food Service) - Ha Noi

A leading global provider of cleaning and hygiene solutions is seeking a Key Account Manager for the Food Service sector in Hanoi, Vietnam.

This role offers you the chance to drive commercial growth and strengthen partnerships with key food service retailers and distributors across northern Vietnam. You will be joining an organisation renowned for its commitment to excellence, sustainability, and market leadership, recognised as one of the best managed companies for five consecutive years. The company’s innovative approach to cleaning technologies and dedication to professional development ensures you will have access to continuous learning opportunities, hybrid work arrangements, and a supportive environment that values your contribution. If you are passionate about building strong relationships, delivering value, and making a tangible impact in the food service industry, this is your opportunity to advance your career with a company experiencing rapid growth.

• Join a globally recognised leader in cleaning and hygiene solutions, offering cutting-edge products and sustainable practices across multiple industries including healthcare, hospitality, and food & beverage.
• Enjoy flexible working opportunities with hybrid arrangements, competitive health and wellness benefits, and continuous professional development designed to support your growth and success.
• Take ownership of driving market penetration and revenue growth in the Food Service Retail sector by building collaborative partnerships with key retailers and distributors throughout northern Vietnam.

What you'll do:

As a Key Account Manager Food Service based in Hanoi or willing to travel across northern Vietnam, you will play a pivotal role in expanding the company’s footprint within the food service retail landscape.

• Identify, target, and secure new key accounts within the Food Service Retail sector such as quick service restaurants, casual dining establishments, coffee chains, and catering groups by leveraging your interpersonal skills.
• Develop and implement segment-specific business plans that align closely with the country strategy to ensure sustained commercial growth.
• Deliver sales and margin targets through both direct engagement with clients and indirect channels by nurturing distributor relationships.
• Lead conversion programmes from competitors by demonstrating the unique value proposition, innovation, and total cost of ownership advantages offered by the company’s solutions.
• Manage and cultivate relationships with key decision-makers including Operations, Procurement, Quality Assurance, and Engineering teams to foster trust and loyalty.
• Ensure contract renewals while upselling comprehensive solutions such as chemicals, equipment, training services, IoT systems, and hygiene programmes tailored to client needs.
• Conduct regular business reviews with customers to measure performance outcomes and compliance with agreed standards.
• Support distributors servicing Food Service Retail customers by providing product knowledge training, sales skill enhancement sessions, and guidance on hygiene standards.
• Develop promotional plans as well as joint business strategies with key partners to maximise portfolio presence in the market.
• Coordinate closely with Technical Service and Application Teams to guarantee correct product usage and optimal equipment performance while ensuring HACCP compliance.

What you bring:

• Bachelor’s degree in Business Administration, Hospitality Management or a related field is preferred for this position.
• At least five years of B2B sales experience ideally gained within food & beverage, hospitality, hygiene or food service sectors is highly desirable.
• A proven track record of achieving sales targets while managing large customer portfolios demonstrates your dependability.
• Exceptional communication skills combined with negotiation expertise enable you to build rapport across diverse stakeholder groups.
• Advanced presentation abilities allow you to articulate complex solutions clearly during client meetings or training sessions.
• Knowledge of HACCP principles as well as food safety standards or hygiene systems provides an advantage when engaging clients concerned about compliance.
• Proficiency in both English and Vietnamese ensures effective collaboration across regional teams and customer bases.
• Strategic thinking coupled with strong business acumen empowers you to develop actionable plans that drive commercial success.
• A customer-first mindset supported by relationship-building skills fosters long-term loyalty among clients and partners alike.
• Willingness to travel within Hanoi or across northern Vietnam enables you to maintain close contact with key accounts.

What sets this company apart:

This organisation stands out as a pioneer in cleaning technology solutions for industries ranging from healthcare to hospitality. Its commitment to sustainability is reflected in science-driven products that lead global markets while minimising environmental impact. Recognised for excellence over five consecutive years as one of the best managed companies worldwide, it offers employees not only competitive compensation but also robust health benefits designed for wellbeing. Professional development is prioritised through continuous learning opportunities—ensuring every team member can grow their skills alongside organisational expansion. Hybrid work arrangements provide flexibility so you can balance personal commitments without compromising productivity or engagement. The company’s supportive leadership culture encourages collaboration across functions; employees are valued for their contributions regardless of background or experience level. Joining this team means becoming part of an inclusive network where knowledge sharing is celebrated—and where rapid growth creates exciting pathways for advancement.

What's next:

If you are ready to take the next step in your career journey within the thriving food service sector—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.