Key Account Manager - Pharma

An exciting opportunity has arisen for a Key Account Manager – Pharmacy Channel to join a leading organisation in Ho Chi Minh City, Vietnam.

This pivotal role is designed for someone who thrives on building and nurturing strategic partnerships with major pharmacy chains, e-wholesalers, and modern trade customers. You will be at the forefront of driving sales growth, expanding market share, and elevating brand visibility through best-in-class account management and innovative commercial strategies. The position offers significant scope for professional development, cross-functional collaboration, and the chance to make a tangible impact on the company’s success in a rapidly evolving healthcare landscape. With flexible working opportunities and a supportive team environment, this is an ideal role for those looking to advance their career in key account management within the pharmacy sector.

• Play a central role in shaping the pharmacy channel strategy across Vietnam by managing relationships with top-tier pharmacy chains, e-wholesalers, and modern trade partners, ensuring alignment between customer needs and company objectives.
• Benefit from extensive cross-functional exposure as you collaborate closely with teams such as Trade Marketing, Supply Chain, Finance, and Regulatory Affairs to deliver seamless commercial execution and operational excellence.
• Enjoy a dynamic work environment that values flexibility, continuous learning, and personal growth while offering opportunities to travel up to 40% of your time to strengthen client partnerships nationwide.

What you'll do:

As a Key Account Manager – Pharmacy Channel based in Ho Chi Minh City, you will play an instrumental role in developing robust partnerships with leading pharmacy chains and e-wholesalers throughout Vietnam. Your day-to-day activities will involve crafting tailored account strategies that align both customer objectives and company goals. You will take ownership of joint business planning processes—setting ambitious yet achievable sales targets while prioritising product portfolios that resonate with each partner’s unique needs. Commercial negotiations will form a core part of your responsibilities as you secure favourable terms that drive profitability for both parties. In addition to overseeing financial performance at the account level—including revenue tracking and investment optimisation—you will champion best-in-class execution across all retail touchpoints. Whether it’s enhancing shelf presence in-store or boosting digital visibility online through compelling content and promotions, your efforts will directly influence brand recognition among pharmacists and consumers alike. By collaborating closely with Trade Marketing on activation campaigns or working alongside Supply Chain colleagues to ensure product availability is never compromised, you’ll help create a seamless omnichannel experience for customers. Regularly analysing performance data allows you to identify areas for improvement quickly while maintaining high standards of compliance in every interaction. Your ability to foster strong interdepartmental relationships ensures that commercial plans are executed flawlessly from start to finish.

• Develop comprehensive account strategies tailored to key pharmacy chains, e-wholesalers, and modern trade customers to drive sustainable business growth.
• Build and execute Joint Business Plans (JBPs) with major accounts, setting clear sales targets, product priorities, promotional calendars, and investment frameworks.
• Lead commercial negotiations covering trade terms, pricing strategies, agreements, promotional support, and marketing investments to ensure mutual profitability.
• Manage profit and loss at the account level by monitoring sales revenue, gross margin performance, trade spending efficiency, and return on investment for all initiatives.
• Ensure superior sell-out execution both in-store—through optimised shelf presence, planograms, point-of-sale materials—and online via enhanced product listings and digital promotions.
• Collaborate with Trade Marketing to implement impactful activation campaigns, seasonal promotions, and shopper marketing initiatives that boost pharmacist recommendations and brand awareness.
• Develop strong partnerships with e-wholesalers and digital B2B platforms to maximise product availability, visibility, and promotional reach across online channels.
• Lead accurate forecasting and demand planning processes by working closely with internal teams and customers to maintain optimal stock levels while mitigating inventory risks.
• Monitor account performance using key KPIs such as sell-in/sell-out data, market share trends, distribution metrics, assortment breadth, and promotion ROI; identify corrective actions where necessary.
• Work collaboratively across departments including Marketing, Supply Chain, Finance, Business Excellence, Regulatory/Legal teams to ensure seamless execution of commercial plans while maintaining compliance with policies.

What you bring:

To excel as a Key Account Manager – Pharmacy Channel in this organisation requires not only substantial experience within Vietnam’s pharmacy or modern trade sectors but also a genuine passion for fostering collaborative relationships that drive shared success. Your background should reflect a history of delivering results through effective negotiation of commercial agreements—balancing the needs of both company and customer while always seeking win-win solutions. A thorough grasp of the local retail landscape enables you to identify emerging opportunities ahead of competitors while leveraging distributor networks efficiently. Academic credentials such as a bachelor’s degree provide the theoretical grounding needed for strategic planning; meanwhile fluency in Vietnamese ensures seamless communication across all levels of the business. Analytical prowess is crucial as you interpret complex data sets into actionable insights that inform your approach—whether refining joint business plans or optimising promotional investments. Your interpersonal skills set you apart: you are adept at building trust-based relationships founded on empathy and mutual respect. Adaptability is another hallmark trait; when faced with unforeseen obstacles or shifting priorities you respond thoughtfully rather than reactively—always keeping long-term objectives front-of-mind. Above all else your unwavering commitment to ethical conduct guarantees transparency throughout every stage of the account management process.

• A minimum of 5–8 years’ proven experience in key account management within Vietnam’s pharmacy chains or modern trade sectors is essential for success in this role.
• Demonstrated expertise negotiating complex commercial agreements—including pricing structures—and managing joint business plans that deliver measurable results.
• A deep understanding of the Vietnamese pharmacy retail environment coupled with hands-on experience working alongside distributors or indirect channels is highly valued.
• Bachelor’s degree in Business Administration, Marketing, Pharmacy or a related field provides a solid foundation for this position.
• Fluency in Vietnamese is required along with at least basic proficiency in English to facilitate effective communication across diverse teams.
• Exceptional commercial acumen combined with strong analytical skills enables you to make informed decisions based on data-driven insights.
• Strategic thinking abilities paired with an execution-focused mindset allow you to translate vision into actionable plans that achieve tangible outcomes.
• Outstanding relationship-building skills empower you to nurture long-term partnerships with key stakeholders both internally and externally.
• Agility in problem-solving ensures you can anticipate challenges proactively while adapting quickly to changing market dynamics.
• A high level of integrity coupled with strict adherence to compliance standards underpins all your professional interactions.

What sets this company apart:

This organisation stands out as a leader within Vietnam’s healthcare sector thanks to its unwavering commitment to quality products and customer-centric solutions. Employees benefit from an inclusive culture where teamwork is celebrated—ensuring everyone feels supported as they pursue their professional ambitions together. The company places great emphasis on ongoing training opportunities so staff can continually enhance their knowledge base while staying abreast of industry developments. Flexible working arrangements are available where possible—enabling employees to balance personal commitments without compromising on career progression. With access to cutting-edge resources plus regular cross-functional collaboration sessions there are ample opportunities for personal growth within this forward-thinking environment. The leadership team fosters open communication channels so ideas can be shared freely—empowering individuals at every level of the organisation to contribute meaningfully towards collective goals. If you’re seeking an employer who values dependability honesty inclusivity—and who invests wholeheartedly in employee wellbeing—this could be the perfect place for your next career move.

What's next:

If you are ready to take your career in key account management within the pharmacy channel to new heights then we encourage you to apply now!

Apply today by clicking on the link provided—we look forward to connecting with talented professionals like you who are passionate about making a difference.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.