Technical Sales & Service Manager (Paper Industry)

Our client is a leading global industrial technology group serving the pulp and paper sector. The company is seeking an experienced Technical Sales & Service Manager to accelerate growth across Vietnam, strengthen strategic customer partnerships, and translate complex mill requirements into high-value technical solutions.

Key Responsibilities

• Commercial Growth: Develop and execute account and territory plans to grow sales of industrial equipment, components, and related services within the paper industry.
• Strategic Account Management: Build trusted relationships with mill owners, production leaders, maintenance teams, and technical decision-makers through regular customer visits and proactive follow-up.
• Solution Development: Assess machine-specific and process requirements, identify performance gaps, and work with internal specialists to propose practical, value-adding solutions.
• Pipeline & Forecasting: Maintain a healthy opportunity pipeline, deliver accurate monthly forecasts, monitor quotations, and improve win rates through structured opportunity reviews.
• Market Intelligence: Track market trends, investment plans, competitor activity, and commercial shortfalls; translate insights into clear action plans.
• Technical Service: Coordinate responsive technical support, site assessments, troubleshooting, and service activities to protect customer satisfaction and long-term business.
• Team Leadership: Lead and develop the local sales and service team, set clear priorities, encourage collaboration, and create a strong performance culture.
• Cross-functional Collaboration: Partner closely with regional sales, engineering, operations, and service teams to ensure high-quality and timely delivery to customers.
• Operational Excellence: Ensure all reports, quotations, correspondence, CRM records, travel planning, and customer documentation are accurate and complete.
• Safety & Compliance: Champion safe working practices and comply with company policies, local regulations, and customer site requirements.

Candidate Profile

• Bachelor’s degree in Papermaking, Chemical Engineering, Mechanical Engineering, Textile Engineering, Industrial Management, or a related discipline.
• From 5 years of relevant experience in the pulp and paper industry; exposure to paper machinery, rolls, process equipment, maintenance, or technical services is strongly preferred.
• Proven track record in B2B technical sales, account development, or service-led commercial growth.
• Previous experience leading a small sales or service team, or clear readiness to step into a people-management role.
• Strong knowledge of papermaking processes, mill operations, production challenges, and customer decision-making dynamics.
• Commercially astute, self-driven, and comfortable owning individual and team targets.
• Strong troubleshooting, prioritisation, negotiation, and stakeholder-management capabilities.
• Fluent Vietnamese and professional English; Mandarin is highly advantageous.
• Proficient in Microsoft Office and CRM tools; disciplined in forecasting and reporting.
• Willing and able to travel frequently within Vietnam and across Southeast Asia, occasionally at short notice.

What Success Looks Like

• Sustainable revenue growth and a stronger qualified pipeline across assigned accounts and markets.
• Deeper engagement with key paper mills and improved conversion of technical needs into commercial opportunities.
• Consistent forecasting, professional customer follow-through, and stronger coordination between sales and service.
• A capable, collaborative local team known for responsiveness, technical credibility, and customer focus.

Why Join?

• Take ownership of a visible commercial and technical leadership mandate within a specialised industrial market.
• Work with an established international organisation, experienced regional experts, and a broad solutions portfolio.
• Build long-term partnerships with leading paper producers across Vietnam and Southeast Asia.
• Shape local growth strategy while remaining close to customers, technology, and real operational challenge

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.