Country Director – Professional Services

An outstanding opportunity is available for an experienced Country Director to lead and drive the growth of a professional services business in Vietnam. Based in Ho Chi Minh City, this leadership role offers full accountability for business performance, encompassing commercial strategy, operational excellence, customer experience, and financial outcomes. The successful candidate will play a critical part in steering the organisation’s growth agenda, strengthening market position, and fostering a high-performance culture. This position provides the opportunity to influence business direction, develop talented teams, and deliver sustainable results within a dynamic and client-focused environment.

What you'll do:

As Country Director – Professional Services, you will be responsible for leading the overall business strategy and operational execution in Vietnam. You will oversee commercial performance, operational effectiveness, and customer satisfaction while ensuring alignment with regional objectives. Working closely with cross-functional teams, you will drive business growth, optimise performance, and cultivate a culture of accountability and continuous improvement. Success in this role will require a combination of strategic thinking, strong commercial acumen, and the ability to inspire and develop high-performing teams.

• Lead the overall financial performance of the business, including budgeting, forecasting, revenue growth, profitability enhancement, and achievement of key business objectives.
  · Develop and execute commercial and sales strategies to expand market presence, win new business opportunities, and strengthen customer relationships.
  · Oversee operational and service delivery activities to ensure efficiency, quality standards, and consistent customer satisfaction.
  · Build, mentor, and develop cross-functional teams, fostering collaboration, accountability, and a high-performance culture across the organisation.
  · Drive customer-centric initiatives to enhance client engagement, retention, and overall service excellence.
  · Define and implement strategic business plans that support long-term growth and strengthen competitive positioning within the market.
  · Lead business development activities, including key account management, stakeholder engagement, partnership development, and contract negotiations.
  · Champion operational excellence by identifying and implementing process improvements that increase efficiency and effectiveness.
  · Collaborate closely with corporate functions to ensure alignment with broader business priorities.
  · Ensure compliance with regulatory requirements, quality standards, and company policies while maintaining strong governance practices.

What you bring:

To be successful in this role, you will bring extensive leadership experience gained within a professional services or customer-focused environment. You possess a proven track record of driving business growth, leading cross-functional teams, and managing both commercial and operational functions. Your ability to balance strategic priorities with hands-on execution allows you to deliver strong business outcomes while building engaged and capable teams. You are a collaborative leader who thrives in fast-paced environments and demonstrates a strong commitment to customer success and organisational growth.

• Proven experience in a senior leadership role with full P&L responsibility across commercial, operational, and customer-facing functions.
  · Strong track record of developing and executing growth strategies that deliver measurable business results and market expansion.
  · Demonstrated ability to lead and inspire diverse, cross-functional teams while promoting collaboration and accountability.
  · Extensive experience in business development, strategic sales management, customer relationship management, and commercial negotiations.
  · Hands-on leadership style with strong problem-solving capabilities and the ability to drive operational execution.
  · Excellent commercial and financial acumen with experience managing budgets, profitability, and performance metrics.
  · Adaptability and resilience in navigating changing business environments and evolving customer expectations.
  · A growth-oriented mindset with a passion for continuous improvement, talent development, and long-term organisational success.

What sets this company apart:

This organisation is recognised for its commitment to delivering exceptional service and creating lasting value for its clients. Employees benefit from an inclusive and collaborative working environment where innovation, teamwork, and professional growth are encouraged. The company invests in leadership development and career progression, offering opportunities to grow both locally and across the broader regional network. With a strong focus on employee wellbeing, flexibility, and continuous improvement, the business provides a platform for ambitious leaders to make a meaningful impact and advance their careers.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.