Regional Account Manager (Audio Solutions)

A globally recognised provider of professional security and communication solutions is seeking a Regional Account Manager to join their team in Ha Noi.

This role offers you the opportunity to build meaningful, long-term relationships with key clients across Southeast Asia, acting as the vital link between customers and internal teams. You will be empowered to shape strategic account plans, drive revenue growth, and ensure exceptional client satisfaction. The organisation is committed to fostering a supportive and inclusive work environment built on trust, appreciation, and accountability. With regular working hours and a strong emphasis on teamwork, this position provides an ideal platform for those who value collaboration, knowledge sharing, and personal development within a global network.

• Join a globally leading provider of Audio Solutions with a strong presence in over 50 countries worldwide, offering you access to extensive resources and training opportunities.
• Enjoy a workplace culture that prioritises trust, appreciation, accountability, and supportive leadership, ensuring you feel valued and connected as part of a dedicated team.
• Take ownership of key client relationships in Southeast Asia, driving strategic growth while benefiting from flexible working opportunities and a collaborative environment focused on shared success.

What you'll do:

As the Regional Account Manager – Audio Solutions based in Ha Noi, your day-to-day responsibilities will centre around nurturing strong connections with key clients throughout Southeast Asia. You will act as the trusted bridge between customers and internal teams, ensuring seamless communication and outstanding service delivery. Your role involves developing comprehensive account strategies that foster growth while maintaining high levels of client satisfaction. By proactively addressing challenges and identifying opportunities for expansion within existing accounts, you will contribute directly to the organisation’s success. Regularly engaging in business reviews with clients allows you to showcase value creation while collaborating closely with colleagues across sales, support, operations, product management, and marketing ensures all deliverables are met efficiently. Your commitment to building trust-based relationships will be instrumental in achieving strategic objectives.

• Serve as the primary point of contact for key clients, acting as the dependable liaison between stakeholders and internal departments such as sales, support, and product teams.
• Develop deep, trust-based relationships with client executives and decision-makers by consistently demonstrating empathy, understanding their needs, and providing tailored solutions.
• Proactively address client concerns and resolve escalations swiftly to maintain high retention rates and nurture long-term loyalty.
• Create and execute strategic account plans that align both client goals and organisational objectives, ensuring mutual benefit through collaborative planning.
• Identify expansion opportunities within existing accounts by introducing new products or services through considerate up-selling and cross-selling techniques.
• Lead negotiations for contract renewals with key clients, ensuring agreements are reached in a polite and mutually beneficial manner.
• Gather client insights, market trends, and product feedback to share with internal product and marketing teams for continuous improvement.
• Work closely with operations and customer success teams to guarantee timely service delivery that exceeds client expectations.
• Track, analyse, and report on key account metrics such as account health and revenue growth using business productivity tools.
• Conduct regular Quarterly Business Reviews (QBRs) with clients to demonstrate value delivered and return on investment.

What you bring:

The ideal candidate for the Regional Account Manager – Audio Solutions position brings proven expertise in managing complex client relationships within the Audio Solutions or technology sectors. Your proficiency with business productivity tools such as Microsoft Office Suite empowers you to create polished documentation that supports both internal processes and external communications. Technical skills in design software like AutoCAD enable you to review project layouts accurately while familiarity with configuration tools ensures seamless integration of advanced audio systems. Experience using CRM platforms facilitates efficient tracking of account health metrics while your ability to prepare visually appealing materials using image editing software enhances presentations. Your interpersonal strengths—empathy, sensitivity, dependability—are complemented by excellent communication skills that foster trust among stakeholders. A collaborative approach allows you to thrive within cross-functional teams dedicated to delivering exceptional results. Your commitment to ongoing professional development keeps you informed about evolving industry standards.

• Demonstrated experience in managing key accounts or client relationships within the Audio Solutions or technology sector is highly desirable for this role.
• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint enables you to prepare clear administrative documents and impactful presentations.
• Familiarity with technical design software such as AutoCAD for reviewing schematic diagrams, riser diagrams, or floor layout plans is essential for supporting project requirements.
• Experience using proprietary manufacturer configuration tools for IP-based PA systems or digital audio matrices enhances your ability to deliver tailored solutions.
• Competence in CRM platforms like Salesforce or SAP for tracking accounts, leads, pipeline management, and sales forecasting supports effective performance monitoring.
• Ability to use Adobe Photoshop or similar image editing tools for preparing clean project mockups or presentation visuals adds value to client communications.
• Strong interpersonal skills allow you to build rapport with diverse stakeholders while demonstrating empathy and sensitivity towards their needs.
• Excellent communication abilities ensure you can convey information clearly across multiple channels while maintaining polite professionalism at all times.
• A collaborative mindset enables you to work effectively within cross-functional teams focused on shared goals.
• Commitment to continuous learning ensures you stay knowledgeable about industry trends and best practices.

What sets this company apart:

This organisation stands out as a global leader in security and communication solutions thanks to its unwavering commitment to shaping the future through teamwork. Employees benefit from an inclusive culture where trust, appreciation, accountability, and supportive leadership are at the heart of every interaction. The company’s dedication extends beyond technology; it focuses on securing moments that matter by connecting people across continents. With over 4,200 employees operating in more than 50 countries worldwide, you’ll have access to a vast network of knowledgeable professionals eager to share insights. Training opportunities abound so you can continually expand your skillset while contributing meaningfully within a collaborative environment that values every team member’s input.

What's next:

If you’re ready to make an impact by building lasting relationships in Southeast Asia’s Audio Solutions landscape—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.