CRM & Business Effectiveness Manager

A leading pharmaceutical organisation in Ho Chi Minh is seeking a CRM and Business Effectiveness Manager to join their team.11:27:23 query returned open=false

This pivotal role offers you the opportunity to shape business outcomes by leveraging your expertise in data management, CRM systems, and business analysis. You will be at the heart of driving operational excellence, supporting field force teams, and providing actionable insights that influence strategic decisions. The company values flexibility, inclusivity, and professional growth, ensuring you have access to ongoing training opportunities and supportive leadership. If you are passionate about making a tangible impact through collaborative work and enjoy connecting with stakeholders across all levels, this is your chance to thrive in a nurturing environment.

• You will play a key role in managing and analysing sales data, ensuring accuracy and integrity for effective decision-making across the business.
• The position offers extensive collaboration with cross-functional teams, including project managers, operations managers, and country heads, fostering an inclusive and supportive network.
• Enjoy flexible working opportunities and continuous development within a knowledgeable team dedicated to sharing best practices and nurturing talent.

What you'll do:

As a CRM and Business Effectiveness Manager based in Ho Chi Minh, you will be responsible for overseeing the integrity of sales data across multiple channels. Your day-to-day activities will involve collaborating with various stakeholders to translate complex datasets into actionable insights that support both field force teams and senior management. You will lead CRM initiatives from conception through execution, ensuring monthly tracking is thorough and reports are delivered promptly. By preparing detailed presentations for business reviews at both local and headquarters levels, you will help guide strategic actions. Additionally, you will monitor territory performance, analyse incentive schemes for effectiveness, consolidate rep capabilities tracking, and continuously improve forecasting processes. Success in this role requires a commitment to maintaining high standards of accuracy in reporting while fostering strong relationships throughout the organisation.

• Master and manage raw sales data to create a single trusted source for reporting and analysis, ensuring data matches market realities by channel and account.
• Simplify processes and innovate for greater automation in data tracking, making information easily accessible with at least three years of history available for export.
• Conduct regular audits to maintain data integrity, performing clean-ups as needed to ensure accuracy across all systems.
• Work closely with stakeholders such as country heads, project managers, and operations managers to translate complex data into valuable insights that drive project success.
• Act as the key contact for internal data systems including Power BI, supplying accurate supply and sales reports to management while highlighting risks and documenting findings.
• Lead CRM projects from initial data collection through execution and frequent tracking, proactively proposing improvements for greater effectiveness.
• Provide monthly tracking on operations and systems, delivering comprehensive reports that analyse business effectiveness and suggest ways to simplify processes.
• Support field force teams by conducting regular sales and performance analyses, offering updates to project stakeholders that inform action plans.
• Prepare compelling presentations for monthly and quarterly business reviews with headquarters, synthesising sharp insights that help management drive action.
• Monitor territory performance monthly and quarterly, analysing incentive schemes for effectiveness while consolidating rep capabilities tracking to support business planning.

What you bring:

Your proven experience as a CRM and Business Effectiveness Manager will demonstrate your ability to manage large volumes of sales data with precision. You bring advanced analytical skills that allow you to distil complex information into clear recommendations for both field force teams and senior management. Your strong interpersonal abilities foster dependable collaboration across departments while your excellent communication skills ensure stakeholder engagement is always positive. With a solid grasp of business analysis methodologies, you apply best practices consistently—whether leading CRM projects or preparing insightful presentations for business reviews. Your detail-oriented approach allows you to juggle multiple priorities seamlessly while maintaining high standards of accuracy in reporting. Familiarity with Power BI or similar tools means you can deliver timely updates that inform strategic decisions. Above all, your proactive nature drives continuous improvement in processes related to forecasting, incentive analysis, territory monitoring, and rep capability tracking.

• Excellent communication skills enable you to interact effectively with stakeholders at all levels of the organisation.
• Strong interpersonal abilities allow you to collaborate dependably within diverse teams while also working independently when required.
• A business-oriented mindset ensures you understand commercial objectives and can translate them into actionable requirements.
• Advanced analytical skills empower you to interpret complex information clearly for both technical and non-technical audiences.
• Proactive behaviour helps you develop strategies that drive business outcomes while consistently following up on progress.
• Solid understanding of business analysis methodologies equips you to apply best practices in every aspect of your work.
• Detail-oriented organisational skills allow you to manage multiple projects simultaneously without compromising quality or timeliness.
• Experience with Power BI or similar reporting tools enables you to deliver accurate supply and sales reports efficiently.
• Ability to conduct regular audits ensures data integrity is maintained across all systems used by the organisation.
• Familiarity with CRM systems supports your capacity to lead projects from data collection through execution.

What sets this company apart:

This organisation stands out as a leader in the pharmaceutical sector due to its commitment to fostering an inclusive workplace where every team member’s contributions are valued. Employees benefit from flexible working opportunities designed to support work-life balance alongside generous training programmes that encourage professional growth. The company’s supportive leadership style ensures guidance is always available when needed—creating an environment where knowledge sharing thrives. Collaboration is at the core of their culture; cross-functional teamwork is not only encouraged but celebrated as essential for achieving shared goals. By joining this team in Ho Chi Minh, you become part of a network dedicated to nurturing talent while driving meaningful change within the industry.

What's next:

If you are ready to make a lasting impact through collaborative work in a supportive environment, this is your opportunity—apply now!

Apply today by clicking on the link provided.

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Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted. 11:29:35 query returned open=false