Service Sales Specialist (ICT)

A leading global organisation is seeking a Service Account Specialist specialising in Information and Communication Technology to join their team in Ha Noi. This role offers you the opportunity to nurture and develop customer relationships, positioning the company for continued service growth across a diverse client base.

• You will have the chance to build lasting customer relationships that drive service growth and foster trust across multiple layers within client organisations.
• The company provides a nurturing environment with flexible working arrangements, ongoing training opportunities, and generous pension contributions to support your personal and professional development.
• You will collaborate with knowledgeable teams across sales, product management, operations, finance, and more, ensuring you are supported every step of the way.

What you'll do:

As a Service Account Specialist, you will play a pivotal role in driving service excellence across a broad spectrum of clients. Your day-to-day responsibilities will involve nurturing customer relationships at all organisational levels to ensure satisfaction and loyalty. You will be instrumental in introducing new service offerings while collaborating closely with sales teams to maximise growth opportunities. By liaising with various internal departments such as operations, finance, product management, and repair depots, you will guarantee smooth order processing from quotation through delivery. Your expertise will be vital in managing contract renewals, upselling additional services, supporting distributors’ business activities, preparing detailed forecasts and reports for management review, as well as overseeing project resources for the Service & Support team. Success in this role requires an empathetic approach to client engagement combined with meticulous attention to detail when handling contracts or coordinating projects.

• Developing and maintaining strong customer relationships that position the organisation for sustained service growth throughout the designated customer base.
• Promoting new service offers and programmes to various levels within customer organisations while working collaboratively with direct and indirect sales teams.
• Communicating effectively with regional functional departments including Sales, Product Management, Pricing, Order Management, Repair & Return Depot, Operations, Finance, and others to ensure seamless service delivery.
• Managing contract renewals, negotiating new service contracts, upselling and cross-selling services as well as overseeing system upgrades for assigned accounts.
• Creating comprehensive service account plans and profiles by setting goals and strategies tailored to each client’s needs within your portfolio.
• Processing customer orders from quotation through to delivery while managing repair & return processes including billing for quotations.
• Supporting direct and channel distributors in all business activities by providing guidance and assistance to help them achieve targets.
• Participating actively in meetings as well as planning sessions to ensure successful delivery of sales targets and business objectives.
• Preparing monthly, quarterly, and annual sales forecasts along with detailed sales reports and other statistical data required by management.
• Overseeing project management tasks such as resource assignment, task setup, and follow-up on project-related issues for the Service & Support team.

What you bring:

To excel as a Service Account Specialist, you bring extensive experience from customer-facing roles within the ICT industry. Your background includes handling complex support or sales functions where empathy towards clients was paramount. You possess advanced communication skills—both written and spoken English—which enable you to interact seamlessly across diverse teams. Your proficiency with office software ensures that reporting tasks are completed accurately while your collaborative nature makes you an asset within any communal work environment. You have demonstrated success managing contracts or negotiating agreements that require careful consideration of client needs. Additionally, your familiarity with project management practices means you can coordinate resources effectively without losing sight of broader business objectives. Above all else, your nurturing approach helps build trust among clients while supporting overall organisational goals.

• A minimum of five years’ proven experience in customer service, support or sales roles within the ICT sector is essential for success in this position.
• Holding a bachelor’s degree demonstrates your commitment to education and provides a solid foundation for understanding complex business requirements.
• Your ability to develop meaningful customer relationships at all levels of an organisation ensures you can connect deeply with clients and foster trust.
• Excellent command of written and spoken English enables you to communicate clearly across multicultural teams and client bases.
• Being a dependable team player allows you to work collaboratively within communal environments where sharing knowledge is valued.
• Strong proficiency in Microsoft Excel alongside other office software tools empowers you to prepare accurate forecasts, reports, and manage data efficiently.
• Experience managing contract renewals or negotiating new service agreements highlights your interpersonal skills and attention to detail.
• Demonstrated capability in upselling or cross-selling services shows your understanding of client needs while supporting business growth.
• Familiarity with project management principles including resource assignment and task coordination supports effective delivery of projects within the Service & Support team.
• Ability to process customer orders from quotation through delivery reflects your organisational skills and sensitivity towards client requirements.

What sets this company apart:

This global organisation stands out for its unwavering commitment to employee wellbeing through flexible working opportunities that accommodate individual needs. Their supportive leadership fosters an inclusive culture where every team member feels valued regardless of background or experience level. Generous pension contributions reflect their dedication not only to current employees but also their long-term financial security. Training opportunities abound so you can continually expand your skillset while being surrounded by knowledgeable colleagues who share insights freely. The company’s focus on collaboration ensures that everyone works together towards shared goals—making it an ideal place for those who value connection over competition. With a reputation built on dependability and compassion towards both staff members and clients alike, joining this organisation means becoming part of a network that prioritises growth leadership alongside personal fulfilment.

What's next:

If you are ready to take the next step in your career journey by joining a supportive team dedicated to making a difference in ICT services—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.