Aftermarket Sales Head

A leading organisation in the industrial sector is seeking an experienced Aftermarket Sales Head to oversee and drive the execution of long-term strategies across Vietnam.

This pivotal role offers you the opportunity to shape operational direction, develop robust partner networks, and ensure exceptional customer satisfaction through effective warranty and service support. You will be at the forefront of fostering a culture of performance, guiding teams towards operational excellence, and ensuring compliance with both company policies and local regulations. If you are passionate about developing people, optimising processes, and making a tangible impact on business outcomes, this position provides a unique platform for your expertise. Enjoy flexible working opportunities, access to comprehensive training programmes, and the chance to work within a supportive leadership environment that values collaboration and professional growth.

• Shape the future of aftermarket sales by implementing strategic plans that align with organisational goals while ensuring efficient operations nationwide.
• Lead a dedicated team, mentor staff for continuous development, and build strong partnerships to deliver outstanding customer service and warranty support.
• Benefit from flexible working opportunities, ongoing training initiatives, and a collaborative workplace culture focused on shared success and personal advancement.

What you'll do:

As Aftermarket Sales Head, you will play a central role in shaping the operational landscape of aftermarket services throughout Vietnam. Your day-to-day activities will involve collaborating closely with cross-functional teams to implement strategic initiatives that drive efficiency and customer satisfaction. You will be responsible for building strong relationships with partners across diverse regions, ensuring seamless delivery of warranty support and service solutions. By maintaining rigorous training programmes and compliance audits, you will uphold high standards of quality while nurturing talent within your teams. Your ability to address escalated issues swiftly and recommend practical solutions will be crucial in maintaining business continuity. Success in this role requires a proactive approach to process optimisation, a commitment to staff development, and a passion for delivering value to both customers and partners.

• Develop and execute long-term operational strategies that align with overall company objectives, ensuring sustainable growth across all regions in Vietnam.
• Oversee all regional operations to guarantee efficiency, effectiveness, and strict adherence to internal policies as well as local laws and regulations.
• Set clear objectives for teams and provide guidance on best practices to achieve desired operational results throughout the country.
• Define, review, and refine partner strategies to ensure comprehensive coverage across multiple geographic locations, supporting business expansion.
• Build and nurture an ecosystem that supports customers’ warranty and service needs, enhancing satisfaction at every touchpoint.
• Manage quality issues by engaging key stakeholders to resolve escalated complaints promptly and establish actionable improvement plans.
• Review complex or escalated operational challenges that could impact business performance, offering insightful recommendations for resolution.
• Maintain robust training programmes and audit systems to ensure partners consistently meet delivery standards for end users.
• Mentor and develop staff members at all levels so they possess the skills required for high-quality job performance.
• Ensure full compliance with company Environment, Health & Safety (EHS) standards across all field operations.

What you bring:

The ideal candidate for the Aftermarket Sales Head position brings extensive experience managing complex industrial operations within fast-evolving markets. Your background demonstrates not only technical acumen but also an empathetic approach to team development—ensuring colleagues feel supported as they grow their capabilities. You are adept at interpreting market signals and translating them into practical strategies that benefit both customers and partners. Your interpersonal skills enable you to build trust-based relationships internally and externally while your attention to detail ensures nothing is overlooked in pursuit of operational excellence. Familiarity with digital tools enhances your ability to streamline processes while your commitment to compliance guarantees safe working environments for all involved.

• Minimum 10 years of experience in industrial sectors with proven exposure to large-scale operations management.
• Comprehensive understanding of market dynamics including industry trends relevant to aftermarket sales.
• Demonstrated ability to foster a culture centred on performance improvement within diverse teams.
• Experience motivating teams towards efficient field operations while maintaining high standards of service delivery.
• Strong analytical skills with proficiency in synthesising data from multiple sources into actionable insights for various audiences.
• Excellent communication abilities paired with negotiation skills that enhance customer focus at every interaction point.
• Advanced proficiency in Microsoft Office Suite as well as CRM platforms such as Salesforce or similar sales-related tools.
• Exceptional organisational skills with meticulous attention to detail while managing competing priorities effectively.
• Solid technical or product knowledge relevant to industrial equipment; HVAC expertise is highly desirable but not mandatory.
• Proven track record coaching lower-level managers towards achieving operational targets through supportive leadership.

What sets this company apart:

This organisation stands out as a leader in its field by prioritising employee wellbeing alongside business success. With a strong emphasis on flexible working opportunities, you can expect an environment where work-life balance is genuinely valued. The company invests heavily in ongoing training programmes designed to help you expand your skill set while advancing your career within a supportive network of professionals. Collaborative leadership ensures everyone’s voice is heard—fostering an inclusive atmosphere where ideas are shared freely for collective progress. Whether you are looking for stability or new challenges within the industrial sector, this employer offers both security and room for personal growth through meaningful work that makes a difference every day.

What's next:

If you are ready to take your career in aftermarket sales management to new heights within a collaborative environment, this is your moment!

Apply today by clicking on the link provided—your next rewarding challenge awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.